TTTM Crescent Mall

Hà Nội

200 - 500 nhân viên

Đã xác minh

Tổng quan

Đánh giá

Việc làm

Mức lương

Phỏng vấn

Mã số thuế

Việc làm TTTM Crescent Mall

Lọc kết quả tìm kiếm của bạn theo tên việc làm, địa điểm.

Tìm thấy 0 việc làm đang tuyển dụng

Deputy CRM Manager

6 việc làm

0 Lượt ứng tuyển Lượt xem 1

Hết hạn ứng tuyển

0 Lượt ứng tuyển Lượt xem 1

Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Trưởng nhóm/Trưởng phòng

Ngày đăng tuyển: 22/04/2024

Hạn nộp hồ sơ: 24/05/2024

Hình thức: Full-time

Kinh nghiệm: Trên 4 năm

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Phó giám đốc

Ngành

Nhân sự

Địa điểm làm việc

- 101 Ton Dat Tien, Tan Phu ward,Hồ Chí Minh

Planning and delivering CRM strategies encouraging customer retention and customer loyalty.
Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
Managing the team and working closely with all departments to ensure the CRM works effectively for all aspects of the company.
Overseeing and driving direct communications/relationship with customers, specially VIPs, through the CRM.
Ensuring the database is segmented effectively for targeted marketing activities.
Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
Plan and deliver CRM strategies encouraging customer retention and customer loyalty.
Work with external partners for win-win cooperation and brings benefits to CRM program
Supervise VIP lounge staff and manage the operation of VIP lounge.
Manage Membership Card program.
Develop the importance of customer relationship in the overall of marketing mix.
Be an active pursuant of the latest thinking in CRM and propose enhancements to deliver on KPIs
Provide accurate reports and analysis to managers to demonstrate effective ROI.
Develop drive to store strategies and programs.
Working with external agencies and suppliers to ensure the successful delivery of the CRM plan

Good English both oral and written
Should have experience/ knowledge about UX and UI
Should have experience and be familiar with digital tools, digital platform, performance driving MKT, Wifi Marketing, EDM
Should be matured, having experiences working with multi partners in multi roles – customers, partners, agencies and budget owners
Familiar with data management, data reading to Provides insights based on app dashboard
Encourage candidates having experience running Loyalty program, Member Acquisition and Management
Candidates who have experience in running C Club/ VIP Club with series of activities are appreciated
Brand management experience is in need