Confluence Vietnam ★ 5.0

Department: Client Experience

Location: Ho Chi Minh City

Description

Location - Ho Chi Minh City, Vietnam
Hybrid working - Office based 1 day per week
Hours - 2pm-11pm including 1 hour break

Why Confluence?
Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

More about the role & team

🧩 About the Role

We’re building a new global managed services team focused on two integrated compliance products: AccuDelta, a powerful data validation and extraction tool, and Maia, a document generation platform for regulatory content like PRIPs, UCITS, and SFDRs.

As a Data Operations Analyst, you’ll play a crucial role in supporting our clients across regulatory data and document production workflows.

👥 Key Responsibilities

• Manage incoming client data, ensuring quality and compliance using internal tools
• Handle inquiries via Zendesk ticketing system with professionalism and accuracy
• Collaborate with team members across Ireland, Spain, Tunisia, Paris, and Vietnam
• Perform daily/monthly operational tasks to meet service level standards
• Occasionally join client calls to discuss ticket updates or review data workflows

💡 Why Join Us?

• Become part of a collaborative and global team working at the intersection of data and compliance
• Opportunity to contribute to the integration of cutting-edge platforms
• Structured onboarding, tools training, and ongoing mentorship
  
  

What skills and experience do I need to succeed?

🎯 Essential Skills

• Proficiency in Excel and readiness to learn new tools like AccuDelta and Maia
• Strong communication skills, both written and verbal (email + occasional phone)
• Experience in client support or operations within a compliance or tech-related field
• Ability to manage multiple tasks, troubleshoot issues, and meet deadlines

🗣 Language Requirements

• English: Required - Excellent written skills
• French: Fluent essential
  
  

What do we offer?

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

🕚 Generous Time Off packages including additional half days with each public holiday in your location.
🌎 Global Career Development opportunities
🎊 Social Events
💵 Referral Bonus scheme - Upto $3,000 per successful referral
🚀 Plus many more!

More about the Location
We offer flexible working options for all employees.




Values
We look for people who align with our 4 values.

Integrity
Face reality with honesty, courage and accountability
Imagination
Deal creatively with challenges and envision what the world could be
Discipline
Build good habits into reflexes which become a part of our life
Service
Committed to the success of others

If you would like to find out more about a Career at Confluence, please apply today.

Pre-Employment Screening Disclaimer
As part of our recruitment process, we carry out identity checks on all candidates. Offers of employment are conditional upon the completion of satisfactory background checks prior to the commencement of work. These checks may include verification of identity, right to work in the UK, employment history, and other relevant pre-employment screening.

Please note that additional checks may be required depending on the nature of the role and the jurisdiction in which the role is based or operates. These may include, but are not limited to, criminal record checks or financial background checks where applicable.