Job holder ensures marketing activities are effectively built and implemented for each segment and sub-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by segmentation and effective communication approach to each target customer group (by segment/sub-segment) on each marketing channel.
Key Accountabilities (1)
- DEPARTMENT DUTIES
- Developing strategies, managing plans and measuring the effectiveness of retail marketing activities:
- Develop marketing strategies and approaches/marketing plans for each customer segment/target customer group including:
- Identify the market research needed to be able to understand customer needs and channels to reach target customers effectively.
- Coordinate with internal and inter-branch divisions to build CVP financial solutions, manage and build media and image positioning for solutions/products, value positioning for each target customer group .
- Management of the go-to-market (Go-to-market) MKT plan, marketing campaigns for each segment/target customer group.
- Manage KPI targets and measurement methods for each campaign.
- Build effective marketing/communication models for each customer segment.
- Manage and use budget effectively.
- Database administration for marketing programs, dashboard reporting for MKT campaigns and effective use of budgets.
- Collaborate to build a long-term marketing platform (target communication/automation) for marketing business.
- Effective management of retail marketing activities:
- Manage and build marketing campaigns/activities for each customer segment, sales channel/partner channel and marketing channel.
- Manage and build indicators to measure the effectiveness of marketing activities in each marketing channel.
- Managing and building a framework to assess the capacity (in collaboration with MSTT) of advertising and creative strategic partners.
- DUTIES OF MANAGEMENT LEVEL
- Create an effective working environment
- Improve operational efficiency by encouraging and motivating the working spirit of subordinates; create a collective working environment where there is always interaction, mutual support, updated information and towards long-term cohesion.
- Urging, supervising and guiding individuals in the department to fully perform their functions and duties as prescribed.
- Solve problems with individuals whose behavior is inconsistent with a spirit of collaboration and respect for diversity.
- Implement the plan to improve personal capacity as agreed with the management.
PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high- performing team
- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
- Manage team performance & provide feedback regularly (following the annual performance management cycle);
- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub- function level
- Understand & communicate relevant HR offerings to team members.
- OTHER TASKS
Key Relationships - Direct Manager
Director, Retail Marketing
Key Relationships - Direct Reports
Senior Expert, Senior Officer, Officer
Key Relationships - Internal Stakeholders
All the functional units, mostly with business units, RBG, CA, Strategy, Finance, Procurement, Technology, Operations, …
Key Relationships - External Stakeholders
Media and digital marketing service agencies in supplying KOLs, online communities…
Success Profile - Qualification and Experiences
Qualifications
- Bachelor degree or higher, major in Marketing, Business Administration, Economics or other relevant areas
- Understanding digital marketing và financial and insurance products/services
- Strong understanding of strategy and budgeting.
- Specialization: at least 08 years of experience in marketing và communications, of which at least 5 years in Digital marketing
- Management: at least 04 years of senior management position or equivalent
- Business English standard of proficiency as required for the role
Kabisland là một trong những chủ đầu tư bất động sản hàng đầu và có uy tín nhất tại Việt Nam. Với sứ mệnh xây dựng không gian sống lý tưởng, Kabisland đã đầu tư và phát triển tạo ra nhiều dự án bất động sản chất lượng cao tại Việt Nam.
- Kabisland được thành lập vào năm 2016 bởi các chuyên gia hàng đầu trong ngành bất động sản tại Việt Nam.
- Tôn chỉ hoạt động: Kabisland luôn tận tâm trong từng hành động và xuyên suốt quá trình phát triển để tập trung tạo ra thật nhiều giá trị khác biệt thật hữu ích cho đội ngũ, đối tác và khách hàng --> từ đó tạo điều kiện phát triển bền vững và lâu dài.
- Mục tiêu Kabisland xây dựng môi trường làm việc phải có sự tử tế và văn hóa học tập, cải tiến liên tục từ đó tạo ra môi trường làm việc năng động, tận tâm và chuyên nghiệp thông qua việc tập trung đào tạo, phát triển nhân lực và đội ngũ ngày càng gắn kết.