Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Job Descriptions
- Act as a technical resource by providing technical assistance and post-sales support to customers (mainly around CPaaS portoflio of products)
- Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard
- Respond to customer queries in a timely and accurate way in line with service level agreements
- Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community
- Gain knowledge and develop your skills through day to day assignments and assisting more senior team member
- Participate in Continuing Education sessions
- Be fully versed on Infobip products, platform, and integrations
- You have at least 2 years of experience in a technical customer support role
- You have a wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks
- You really care about clients, looking to provide the best possible experience at all time
- You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues
- You are curious to learn how things work and what you can do to improve them
- You are not afraid to dig deeper and use your analytic approach to solve technical problems
- You have ability to operate effectively in a fast-paced environment with competing and shifting priorities
- Solid organizational skills including attention to detail and patience
- You communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Công ty Cổ phần HTC Viễn thông Quốc tế (HTC – ITC) là một trong những nhà cung cấp dịch vụ viễn thông cố định, di động, internet, VOIP, điện thoại đường dài trong nước và quốc tế.
Với đội ngũ 350+ nhân sự ưu tú đang phục vụ 15.000+ Khách hàng trải dài trên khắp Việt Nam. Cùng hạ tầng và cơ sở vật chất được đầu tư bài bản theo tiêu chuẩn Quốc tế. Chúng tôi tự hào là Doanh nghiệp hàng đầu về dịch vụ Viên thông.
Trải qua gần 20 năm phát triển HTC-ITC luôn nằm trong Top những Doanh nghiệp dẫn đầu về dịch vụ viễn thông. Chúng tôi luôn phục vụ với phương châm:”Khách hàng là số một”. Vậy nên chúng tôi ứng dụng công nghệ mới nhất đồng thời cam kết đem đến chất lượng dịch vụ tốt nhất cho Khách hàng.
Với sứ mệnh tiên phong đưa dịch vụ tốt nhất đến với những Khách hàng trong và ngoài nước, HTC-ITC sẽ luôn cố gắng và lắng nghe để có thể đáp ứng được các nhu cầu của Khách hàng.