Phúc Ngọc Anh

Stock & Sales Management:

• To ensure an effective replenishment that complies with company standards & policies
• To be responsible for the stockrooms organization (complying with standards, layout, efficiency)
• Responsible for RFID (Radio Frequency Identification) and its devices (PDA's and iPods, a good 25R), practices and routine and works alongside with the Commercial team.
• Responsible for planning stockroom initiatives to come up with solutions to overcome capacity issues
• To manage delivery productivity in line with Company targets.
• To manage and oversee the complete delivery process across all the sections of Stores.
• To support the management team following the sale preparation plan to achieve targets set.

Team Management:

• To lead and keep a high level of motivation within the department
• To guarantee the adequate induction and follow up on training for new team members
• To assist in the development and retention of an effective team
• To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc.,)

Customer Service:

• To ensure the Operation Assistant teams are fully trained
• To participate in performance reviews for subordinates
• Effective, consistent and regular communication with Division Head of Store operations.
• To ensure team schedules are followed up to respect coverage planned.

Health and Safety:

• To ensure good housekeeping is maintained throughout all areas in the back of house
• To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and Company procedures to overcome them
• To promote work routines and environment to enhance the welfare of the Teams.
• To actively communicate with the General Services team to ensure maintenance issues are reported and incidences reported until sorted