CỔ PHẦN SACHI (LIXIBOX) ★ 2.5

Department: Business Operations – Customer Service

Location: 13-16 Đường số 34, P. Bình An, Quận 2, TP. Hồ Chí Minh

Work Mode: Fully Remote (after 2-week onsite training)

Working Hours: 23:00 – 08:00 (Vietnam time) | 1-hour break | 6 days/week

Founded in 2015, Lixibox is a leading beauty e-commerce platform in Vietnam, trusted by top beauty influencers and millions of loyal customers. We provide a premium, curated shopping experience with 100% authentic products and smart beauty solutions. At Lixibox, we’re shaping the future of beauty commerce with innovation, integrity, and customer obsession.

Job Description

As a Customer Service Specialist, you'll be the frontline of the Lixibox customer experience. Your job is to deliver timely, thoughtful, and high-quality support that reflects our brand values and builds customer loyalty.

· Make outbound and receive inbound calls to support customers with product consultation, order inquiries, and payment issues

· Respond to customer messages via email, Facebook inbox/comments, TikTok Shop US, Shopify, and future channels

· Handle and resolve customer complaints with empathy and efficiency

· Provide warranty guidance and after-sales support

· Collaborate cross-functionally with logistics, operations, and marketing teams to ensure resolution of customer issues

· Use CRM tools to manage and track cases

· Maintain high standards of service quality and customer satisfaction KPIs

· Minimum 1 year of experience in customer service

· Strong communication skills and problem-solving mindset

· English proficiency (written and verbal)

· Detail-oriented with logical thinking and the ability to work independently

· Comfortable working night shifts

· Background in retail or beauty/cosmetics industry, preferably

· Experience using CRM systems

· Familiarity with social media or eCommerce platforms (Facebook, TikTok, Shopify)

BENEFITS:

· Attractive compensation package

· Monthly/Quarterly commissions and bonuses

· Annual performance bonus

· Private health insurance (PVI)

· 12 days of annual leave

· Annual salary review

· Full social insurance (as regulated by the government)

· Lunch and snack allowance at the office

· Monthly parking subsidy paid by the company

· Other perks: fun lunch breaks, team building, company trips, gift vouchers…

· Employee discounts (up to 50%)

HOW TO APPLY:

Send your CV to [email protected] or apply directly at Lixibox.talent.vn

Qualified candidates will be contacted by the HR department as soon as possible..