HANAKA

*Responsibilities:

- Record and attend to all tenants’ requests, suggestions and complaints promptly and efficiently. Address the concerns of all tenants/ customers in a friendly and professional manner.

- Perform daily patrol of the Cobi Homes and conduct daily F&B check to ensure good cleanliness as well as Safety and Security.

- Conduct regular check/ inspection to ensure that all Cleaning, Security and Parking staff are knowledgeable of basic requirements for Cleanliness, Security & Parking.

- Update and conduct training on Health, Safety & Security for all Cleaning, Security & Parking staff as and when necessary.

- Maintain and enforce operational standards relating to cleaning, security, parking, fire safety and prevention as well as other requirements in Cobi Home’ rules & regulations.

- Maintain continuation and completion of works by documenting, communicating and following up actions.

- Maintain high awareness on security related matters and ensure all activities comply with Cobi Home’s policy, regulations, and procedures.

- Call for quotations and purchase spare parts, equipment, stationery, etc.

- Review incident reports, daily reports, logbooks, etc. and update Operation Supervisor/ Operation manager/ Property Manager.

- Prepare and submit operation reports relating to cleaning, security, parking, consumable consumption monthly/ quarterly/ yearly as well as other reports related to operation department.

- Inspect vacant premises to ensure they are always in good and tenantable conditions.

-  Identify security threats, develop action plan for the health, safety and security of Cobi Homes.

-  Attend the hand-over of premises to tenants as well as the take-over of tenant premises.

-  Execute other tasks as assigned by Operation Supervisor/ Operation Manager.

**Requirements:

-  Above 3 years of experiences Shopping Mall/ Office Operation Officer/ Building Executive 

-  Demonstrate good verbal and written English skills.

-  Demonstrate good communication skills.

-  Have a teamwork spirit and strong work ethics.

-  Be willing to learn new functions, procedures and recognize opportunities to improve.

-  Ability to analyze situations, evaluate alternatives and come up with workable solutions.