Mô tả công việc
- Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.
- This position primarily handles events of average complexity.
- Ensures their property events have a seamless turnover from sales to service back to sales.
- Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Quyền lợi được hưởng
- Competitive salary & Service charge
- 05 working days per week - 2 days off per week
- To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
- 13th salary month.
- Training and career development by MARRIOTT INTERNATIONAL.
- Employee discount rates for Room and F&B at Marriott Hotel.
Yêu cầu công việc
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
Yêu cầu hồ sơ
Công Ty Cổ Phần Tư Vấn Giáo Dục Và Đào Tạo Ngoại Ngữ Dream Sky là tổ chức giáo dục tiên phong đầu tiên trong lĩnh vực đào tạo Anh ngữ tại Việt Nam. Trên hành trình hơn 15 năm xây dựng và phát triển, Dream Sky đã nỗ lực không ngừng nghỉ nâng cao chất lượng đào tạo, nhân rộng với 10+ cơ sở trên đại bàn Hà Nội, đã và đang kiến tạo lên những thế hệ học viên không chỉ thành tạo tiếng Anh mà còn dành những giải thưởng lớn Quốc gia, Quốc tế. Với chương trình học được thiết kế chuyên nghiệp và bài bản, môi trường học tập thân thiện và tràn đầy nhiệt huyết, hàng năm chúng tôi đào tạo thành công trên 6000 học viên mỗi năm.