Home Credit Việt Nam ★ 3.9

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KEY RESPONSIBILITIES

Quality Assurance:

• Monitor Process Quality: Ensure that Telesales operations follow company standards and processes.
• Automate Reports: Improve reporting systems by automating key reports to enhance efficiency.
• Compliance Checks: Ensure Team Leaders and operators follow established rules and procedures.
• Evaluate Calls: Listen to operator calls, assess quality, and provide feedback to Team Leaders.
• Minimize Misconduct: Detect and reduce operator cheating or rule violations, applying corrective actions when necessary.
• Improve Skills: Work with QC and Team Leaders to improve operators' customer service and sales skills.

Training & Development:

• Design Training Programs: Create and update training materials for new and existing operators, as well as for new product launches.
• Deliver Training: Implement and oversee training plans, ensuring they meet the needs of the team.
• Track Training Results: Report training outcomes to management and suggest ways to improve future sessions.
• Innovate Training Methods: Suggest and test new training methods to continuously improve operator performance.

Reporting & Collaboration:

• Prepare Reports: Submit regular updates on quality and training performance to the QA & Training Supervisor.
• Cross-Department Collaboration: Work closely with other teams to ensure the smooth operation of the Telesales department.

4. Additional Duties:

• Support New Initiatives: Assist with new product launches and special projects as needed.

JOB REQUIREMENTS

• Telesales Quality Control
• Training Development
• Call Evaluation
• Process Improvement
• Feedback & Coaching
• Compliance Enforcement
• Operator Development
• English: Writing and Speaking

COMPENSATION & BENEFITS

• 13th Salary Fixed and KPI Bonus
• Premium Health Care
• 24/7 Accidental Insurance
• 100% Social Insurance
• Meal + Phone Allowance
• Yearly Medical Checkup
• 15 Annual Leaves
• Professional and Transparent Working Environment
• Apply Latest Financial Technology in the World