Việc làm Geniebook Vietnam
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Geniebook Vietnam
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Customer Support Specialist
- Hết hạn
Geniebook Vietnam
18 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Mới Tốt Nghiệp
Ngày đăng tuyển:
22/02/2024
Hạn nộp hồ sơ:
23/03/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- 246 Cong Quynh, District 1, Ho Chi Minh City
Các Phúc Lợi Dành Cho Bạn
Competitive Salary with annual salary review and performance appraisal
Up to 15 days annual leave + 1 Birthday (paid) leave.
Company laptop
Mô Tả Công Việc
Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for English, Mathematics and Science (EMS) syllabi, with Chinese being our newest subject offering.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance.
We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Responsibilities:
- Provide personalized services, diligently follow up, and proficiently resolve parental inquiries and issues.
- Guarantee customer satisfaction through effective problem-solving and solution-oriented interactions with parents.
- Handle customer complaints and inquiries promptly.
- Fulfill reward orders for all our markets diligently and in a timely fashion.
- Manage administrative responsibilities, meticulously recording and updating cases in the system.
- Undertake additional ad-hoc tasks as assigned.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance.
We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Responsibilities:
- Provide personalized services, diligently follow up, and proficiently resolve parental inquiries and issues.
- Guarantee customer satisfaction through effective problem-solving and solution-oriented interactions with parents.
- Handle customer complaints and inquiries promptly.
- Fulfill reward orders for all our markets diligently and in a timely fashion.
- Manage administrative responsibilities, meticulously recording and updating cases in the system.
- Undertake additional ad-hoc tasks as assigned.
Yêu Cầu Công Việc
- High energy, passion, and deep empathy towards customers.
- Highly self-motivated with the ability to work independently and efficiently.
- Excellent communication skills with a good command of English.
- Previous customer service experience is preferred, but not mandatory.
- Possession of a good degree from a local university.
Work Schedule:
3 Weekdays + 2 Weekends
Hours: Weekdays 12pm-9pm, Weekends 10am-7pm
- Highly self-motivated with the ability to work independently and efficiently.
- Excellent communication skills with a good command of English.
- Previous customer service experience is preferred, but not mandatory.
- Possession of a good degree from a local university.
Work Schedule:
3 Weekdays + 2 Weekends
Hours: Weekdays 12pm-9pm, Weekends 10am-7pm
Khu vực
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