ITECHWX ★ 3.5

You will:
• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Act as the first line of contact for support enquiries from the Microsoft Community and users of designated Microsoft services, presenting a friendly, supportive and efficient public face for our organization.
• Respond to incoming queries in our community support, based on standard operating procedures and established stock responses or, when necessary, refer queries efficiently to appropriate support teams.
• Respond to queries within agreed time frames in accordance with team SLAs
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.OUR IDEAL CANDIDATES:
- Can onboard as soon as possible
- Good English (reading, writing, comprehension).
- Open to fresh graduates.
- Customer service mindset with a friendly and proactive attitude.
Working schedule:
- Fixed shift in one of the following: [protected info]:00-23:00, or 22:00-06:00 (assigned by the manager)
- 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager)
- May include holiday and Tet shifts as assigned; allowances provided under labor law.
- The department head will communicate any changes to the shift or schedule.
WHY US?
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- Training offered
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.Thưởng
Competitive salary depending on experience
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
Full salary during the probationary period
12 days of annual leave
8 days of sick leave
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