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About The Team

The Seller Operation Solutions (SOS) team focuses on various topics, with one goal in mind: To make the selling journey of sellers on Shopee to be as smooth and as positive as possible. To achieve this, the Seller Services team engages in providing and assisting sellers in using current Shopee operation services. These services help to optimize and improve seller fulfillment rate and operation issues, coordinate with the internal Shopee team to enhance special support for sellers, or even provide solutions that many sellers are struggling to meet. All for the sake of ensuring customer satisfaction of both sellers and buyers on Shopee be the ultimate shopping experience!

Job Description

• Collaborate closely with cross functional teams to understand service opportunities & challenges to drive service level improvements, including but not limited to:
• Identify service opportunities and challenges;
• Align expectations with stakeholders;
• Collect, clean, analyze & visualize data;
• Present findings & recommendations;
• Align next steps & drive implementation;
• Document data & alignments.
• Drive continuous improvement projects to enhance service level across key services.
• Drive new service development to keep serving sellers.
• Handle other assigned tasks from team lead.
  
  

Requirements

• Bachelor degree in a relevant field (e.g., Business Administration, Data Analysis).
• 2+ years of experience in data analysis & reporting field. Experience in eCommerce is a plus.
• Familiarity with dashboard design, data analysis & visualization tools. Ability to to produce periodic reports with highlighted insights.
• Strong in critical thinking, problem solving & stakeholder management.
• Result oriented, self-driven & team player striving for team success.