AB Travel

Our client is seeking a highly skilled Operations Manager to oversee daily operations in air, sea, and customs

This role is pivotal in ensuring customer satisfaction, enhancing service quality, and driving continuous improvements. The successful candidate will have the opportunity to work in a professional and dynamic environment, with internal and external training provided.

• Oversee daily operations in air, sea, and customs
• Ensure high standard of productivity across all products
• Work in a professional and dynamic environment with training opportunities

What you'll do:

As an Operations Manager, you will be control daily operations. You will ensure that all tasks are completed successfully with a focus on customer satisfaction. Your role will involve managing relationships with stakholders while attending to any complaints or discrepancies on shipments. You will also be responsible for performing monthly audits on KPI's for subcontractors to maintain high standards. Additionally, you will have the opportunity to develop and implement cost and service improvements.

• Control daily operations in air/sea/customs
• Ensure tasks are completed successfully with customer satisfaction
• Manage and supervise day-to-day operations maintaining high productivity standards
• Maintain relationships with different stakholders.
• Attend to complaints and inquiries on discrepancies on shipments
• Recommend and discuss solutions for preventing service failures or issues
• Perform monthly audits on KPI's for subcontractors to uphold high standards
• Develop and implement cost and service improvements

What you bring:

The ideal candidate for this Operations Manager position brings a wealth of experience from the freight forwarding/shipping industry. With at least 2 years in a similar managerial role and over 6 years in the industry, you understand the intricacies of this field. Your high level of English proficiency allows you to communicate effectively within the team and with external stakeholders. Proficiency with Microsoft Office is required as well as strong organisational skills. Your ability to multitask effectively will be key in this fast-paced environment.

What sets this company apart:

Our client is recognised for their commitment to improving areas of their presence, workplace, and customer engagement.

What's next:

Ready to take the next step in your career? Apply now!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.