Mô tả công việc
About the job Moderation QA
Gear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full-time basis. The ideal candidate will ensure all content follows the guidelines of our platforms by managing sensitive content and responding to law enforcement requests.
Responsibility
- Review, evaluate and make decisions on flagged content to ensure compliance with company policies and legal standards.
- Analyze data and generate reports on non-conformance issues; submit them to the governments reporting system using standardized templates.
- Maintain accurate records of reported content for tracking and compliance purposes.
- Process law enforcement requests efficiently, leveraging predefined templates, and ensure timely responses based on urgency and legal requirements.
Yêu cầu công việc
- Good English communication skills since this is a client-facing role.
- French proficiency will be a plus, but not a requirement.
- Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.
- Having content-moderation-related skills is a must;
- Prior experience in processing law enforcement requests for the platforms is a big plus but not required.
- Be detail-oriented with strong analytical skills;
- Proficient skills with MS Office and Google Drive;
- Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.
- Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Quyền lợi được hưởng
1. Salary and Benefits
- Attractive salary and benefits and annual performance review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Fantastic internal events;
- Paid leave (12 days/year).
2. Working Environment
- We work 40 hours per week;
- International, fun and professional working environment;
- Modern hardware provided by the company (laptop, monitor, etc.);
- Free drinks (coffee, tea, etc.);
- English working environment;
- Training and career development opportunities.
Working Hour: 9AM - 6PM, Monday - Friday. (Able to work on holidays is preferable)
Công Ty TNHH Nitto Densen Kogyo Việt Nam, tên tiếng anh Nitto Densen Kogyo Vietnam Co.,Ltd và tên đăng ký là Công Ty TNHH Nitto Densen Kogyo Việt Nam, Đã hoạt động hơn 5 năm trong ngành kinh tế sản xuất. Với vốn điều lệ 22.697.000.000đ. Chủ tịch hội đồng thành viên: (Ông) Kawakami Kenji và đang điều hành cùng với giám đốc là Ô/B (Ông) Hayasaka Yoshio. Mọi chi tiết quý khách vui lòng liên lạc với công ty chúng tôi theo địa chỉ: Đường số 6, KCN Nhơn Trạch III - giai đoạn 2, Xã Hiệp Phước, Huyện Nhơn Trạch, Đồng Nai, Việt Nam.