About The Job:
Our Merchandising Executive will play a pivotal role in managing and coordinating customer orders, serving as the primary liaison between clients and internal departments. This role involves handling customer inquiries, understanding client needs, and ensuring seamless order execution while fostering strong client relationships.
What You’ll Do:
· Customer Inquiry Management
o Receive, process, and provide necessary information to fulfill customer inquiries
o Accurately identify client needs and product requirements relating to technical specifications, quality standards, delivery expectations, cost parameters, and more.
o Assess internal capabilities, such as product technical feasibility, production capacity, quality standards, to determine if orders can be fulfilled to customer specifications
· Order Coordination and Execution
o Construct and coordinate comprehensive order execution plan, clearly identifying necessary milestones, timelines, and people-in-charge to fulfill customer orders
o Collaborate closely with internal departments such as Research & Development, Planning, Production, and Quality Assurance, to ensure customer requirements and delivery timelines are met
o Communicate promptly and transparently with customers to provide updates on progress, address any potential issues proactively, and maintain positive relationships
· Customer Demand Analysis
o Collect, consolidate, and maintain an overview of order details, ensuring alignment between customers’ requirements and factory resources and capabilities
o Collect and analyze customer data to identify trends and provide actionable insights that can inform strategic decisions, helping shape the company’s strategy to better meet customer needs and respond to changing demand patterns
This role requires strong organizational, analytical, and communication skills, as well as a deep understanding of both customer needs and internal production capabilities. The ability to coordinate across departments and maintain a customer-focused approach is crucial to ensure timely and satisfactory order fulfillment.
Công ty TNHH Thời Trang Star - một trong những chi nhánh của Tập đoàn Crystal – HongKong được thành lập năm 2007 và chính thức đi vào hoạt động vào cuối năm 2009. Với hơn 3.500 nhân viên làm việc tại 2 xưởng sản xuất F1, F2 và văn phòng, chúng tôi cung cấp khoảng 11,964,120 triệu sản phẩm mỗi năm bao gồm: hàng thể thao, hàng cho hoạt động dã ngoại, hàng seam seal, quần áo dệt thoi.. Star Fashion phục vụ những khách hàng hàng đầu như Under Armour, The North Face, Smartwool, Oakley, Timberland, GAP, Nautica, REI…. Công ty vẫn tiếp tục mở rộng quy mô nhà xưởng để đáp ứng nhu cầu thị trường ngày càng khó khăn cũng như để bắt kịp với tốc độ phát triển của Tập đoàn.
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