Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World’s Best Work Place?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and deliver excellence in a digital world, AS ONE!
Your Tasks
- Act as Tele Sales customers’ main contact for DHL, responding to and satisfying their sales and post-sales requirements.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
- Provide customer-oriented service at all times relating to specific sales issues.
- Liaise closely with Sales Channels and other departments within DHL to ensure that a full, cost-effective service is maintained, and that the area's target is achieved.
- Ensure cooperation with other sales team members and throughout the sales force.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base to achieve the required personal sales results.
- Manage the revenue growth through Upselling and Cross selling tactics to exceed this budget through calls
- Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, to increase the size and quality of DHL’s account holders.
- Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service and maximize the department’s contribution to the sales function.
- Adhere to regional standards on profit margins and discount guidelines.
- Open new accounts and ensure they trade profitably.
- Ensure all customer agreements are cost-sensitive to ensure a suggested minimum pricing tariff is set and adhered. Any deviation from this tariff requires management agreement and justification.
- Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing the department's weekly productivity.
- The incumbent has no direct reports and authority over the country line and functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
- 2-3 years of relevant experience in express/air frieght/logistic sales
- Telephone skills, Communication skills
- English: Fluent (written and spoken)
- Educational Qualifications: Diploma (or equivalent)
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
- Employee hobby clubs, sports championships.
We look forward to receiving your application!
Qua hơn 16 năm thành lập và đi vào hoạt động, Công ty TNHH TM DV Diên Khánh với đội ngũ trên 150 kỹ sư giàu kinh nghiệm do Kỹ sư Michael Lang làm Tổng Giám Đốc, hoạt động trong lĩnh vực thủy sản: cung cấp thức ăn giống thủy sản, thuốc trị bệnh tôm cá, thuốc vi sinh, chất xử lý ao nuôi; lĩnh vực nông nghiệp có phân NPK Israel, phân vi sinh, phân bón lá, thuốc BVTV,… chúng tôi đang không ngừng phát triển thương hiệu hùng mạnh Kỹ sư Lang gần gũi với bà con nông dân khắp nơi trên cả nước. Đội ngũ hơn 150 kỹ sư được đào tạo và làm việc chuyên nghiệp, 20 đầu xe pick up cao cấp phục vụ công tác kinh doanh cho các Giám Đốc khu vực, Trưởng khu vực, với hệ thống gần 3000 Đại lý trên toàn quốc. Các sản phẩm phục vụ sản xuất nông nghiệp, phục vụ sản xuất nuôi trồng thủy sản chủ yếu là nhập khẩu từ các quốc gia như Mỹ, Pháp, Thái Lan, Israel.