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Dongwha Vietnam
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[HCM] Customer Service & Satisfaction Executive
Dongwha Vietnam
35 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
24/11/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- 30 Tân Thắng, Phường Sơn Kỳ , Quận Tân Phú, Tp HCM
Mô tả công việc
Mô tả Công việc
Primary Objective:
- Customer Service Executive ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service, pro-active and give initiative effectively for customer and operations as well.
- Completed signed- jobs by CS Manager.
Key Activities:
1. Report
2. Data Analysis
3. Customer Satisfaction
4. Marketing Research (Service)
5. Ad-hoc Jobs/ Project
Roles and responsibilities:
1. Report (10%)
- Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
- Consolidate reports : CS, Delivery, and make the preparation of reporting
2. Data Analysis (20%)
- Basing on Customer Voice/complaint to check the situation and advice to improve
- Basing on Reports , put in Master file to analyse and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping
3. Customer Satisfaction (30%)
- Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
- Follow up CV Master file and give proposal effectively
- Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
- Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
- Assign CS Officer to support , follow up tasks relating to CS accordingly
4. Marketing Research (Service) (10%)
- Plan Store Tour
- Survey Competitors
5. Ad-hoc Jobs/ Project (30%)
- Join, follow up projects that CS HQ Manager assigned
- Follow up and work with relevant departments to complete action plans
- Support CS HQ Manager to join the meetings, training Stores if needed
- Support and do tasks are delegated by CS HQ Manager
Yêu cầu công việc
Qualification and Job Requirements:
1. University bachelor degree in Social Science, Business Administration, or Marketing
2. Proven track record in Customer Service /other customer facing role with experience in servicing key customers
3. Deep process know-how
4. Fluent in English communication (verbal/written)
5. Have a polite, tactful and friendly attitude
6. Have good understanding of the needs of customers
7. Excellent problem analysis and problem resolution skills
Preferred skills
1. Knowledge in Microsoft Word, Excel and Power Point with high level .
2. Japanese language
3. Excellent communication and presentation.
4. Proven leadership, motivation and people.
5. Analytical and organizational leadership.
6. Strategic thinking and project management skills
7. Self-directed, high energy and proactive working style
Quyền lợi được hưởng
Benefits:
– 13 month salary
– Performance bonus
– Transportation allowance
– Meal at canteen
– Premium healthcare
– Full salary social insurance
– 1-day work from home per week (as approved by HOD)
– 12 days annual leaves
– Many opportunities of development (transfer, promote)
– Training and learning development;
Khu vực
Dongwha Vietnam
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Lô CN1, CN2, CN3, CN4 - Khu công nghiệp Sông Công II, Xã Tân Quang, Thành phố Sông Công
Công ty Cổ phần Dongwha Vietnam chuyên sản xuất gỗ dán, gỗ lạng, ván ép và ván mỏng khác, ( sản xuất ván gỗ MDF, sản xuất ván gỗ LPM)
Nhà máy: Lô CN1-CN2-CN3-CN4 , KCN Sông Công II, xã Tân Quang, tp Sông Công, tỉnh Thái Nguyên.
Office: 147 Hoàng Quốc Việt, Cầu Giấy, Hà Nội
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