Mô tả công việc
1. Operation Preparation
• Check and clean all equipment used during any activity or recreational event.
• Prepare amenity as standard and ensure all ready before booked activity
• Check reservation and guest in-house counting and VIPs list
• Liaise with other departments to ensure that experience operations run smoothly and that bookings are taken correctly, adhered to, and billed correctly
2. Main duty
• Conduct excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
• Provide accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
• Present and introduce the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.
• Effectively communicate with guests – verbally and through body language - to respond to any additional requests and to determine when an activity has been completed.
• Communicate between, organizer, supervisor, guide, and confidant to all hosts within the team.
3. Guest Service Related
• Give exceptional service to go beyond the expectations of all guests.
• Take and receive comments and feedback, while at the same time be able to give clear, concise constructive feedback.
4. Shift Closure
• Report any damage or excessive wear for proper replacement.
• At the end of the day ensure all equipment is checked and collected
General
Contribute to the morale and team spirit of the resort by maintaining effective relationships with your colleagues.
Arrive on time in full uniform in accordance with the company grooming and hygiene guidelines and report for duty punctually.
Complete any other duty assigned by superior
Participate in training as required and the building of an efficient Experience team.
Keep a professional working manner and show enthusiasm/ motivation at all times.
Have a complete understanding of and adhere to the Experience Department policy relating to fire, hygiene, health and safety
Quyền lợi được hưởng
- Host Accommodation.
- Transportation from/to resort & staff house.
- Relocation & annual home leave ticket.
- Duty meals.
- Medical & accident insurance.
- Other benefits will be discussed during the interview process
Yêu cầu công việc
- · Fluent in English; I understand that additional languages are preferred.
Yêu cầu hồ sơ
- Experience in a similar role in luxury hotel brands with proven results.
- Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field.
Hiện tại, F-Commerce đã thành lập một trung tâm R&D và nhiều trung tâm điều hành, trung tâm tiếp thị và trung tâm dịch vụ khách hàng địa phương ở Bắc Kinh, Hạ Môn, Thâm Quyến và Nam Ninh ở Trung Quốc, Bangkok ở Thái Lan, Jakarta ở Indonesia, Hồ Chí Minh ở Việt Nam, Kuala Lumpur ở Malaysia, Singapore, Manila ở Philippines. Chúng tôi cung cấp sự đảm bảo dịch vụ mạnh mẽ cho các thương hiệu đổ bộ vào thị trường thương mại điện tử Đông Nam Á.
Chúng tôi là nhóm tuyển dụng nhằm tìm kiếm thêm máy chủ đủ điều kiện và có kinh nghiệm cho TSP TOP 1 của chúng tôi tại thị trường thương mại điện tử Đông Nam Á.