Mô tả công việc
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns
Quyền lợi được hưởng
- 02 months of probation with full salary and social insurance;
- Eligible to receive 100% service charge from the second month of working;
- Attractive remuneration package and 13th month salary;
- Local and International training course;
-Uniform and duty meal provided by hotel;
- Annual vacation, annual health check and other benefits according to hotel's policies;
- Associate special discount for hotel rooms and F&B services at International Marriott properties
Yêu cầu công việc
- Fluent English, strong communication skill and problem solving skill;
- Reservation background;
- Hospitality background and service mind;
- Willing to work overtime and can start as soon as possible
Yêu cầu hồ sơ
- Kindly submit directly your profile at hotel security checkpoint (26-28 Tran Phu street, Loc Tho ward, Nha Trang city)
Hải An Riverfront Hotel là khách sạn 4 sao theo quy chuẩn quốc tế tọa lạc bên bờ Sông Hàn , tại trung tâm thành phố . đường Bạch Đằng, quận Hải Châu, TP Đà Nẵng. Được sở hữu vị trí đắc địa tầm nhìn bao quát sông Hàn. Khách sạn có một hệ thống các dịch vụ đầy đủ khép kín với 90 phòng ngủ sang trọng – hiện đại