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Mô tả công việc
Reservation Responsibilities
• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation
Administration & Coordination
• File and organize departmental documents, maintain stationery and office supplies for the department
• Prepare monthly staff attendance report for Payroll processing
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department
Quyền lợi được hưởng
- Lương cạnh tranh
- Hưởng tiền phí dịch vụ trong thời gian thử việc
- Hỗ trợ ăn theo ca
- Công ty cung cấp đồng phục, giặt là
- Có cơ hội được thăng tiến lên các vị trí khác
Yêu cầu công việc
• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
Yêu cầu hồ sơ
Please send your CV to Talent & Culture Department!
![Hai An Riverfront Hotel Hai An Riverfront Hotel](https://1900.com.vn/storage/uploads/companies/logo/73/tai-xuong-2-1711467213.jpg)
Hải An Riverfront Hotel là khách sạn 4 sao theo quy chuẩn quốc tế tọa lạc bên bờ Sông Hàn , tại trung tâm thành phố . đường Bạch Đằng, quận Hải Châu, TP Đà Nẵng. Được sở hữu vị trí đắc địa tầm nhìn bao quát sông Hàn. Khách sạn có một hệ thống các dịch vụ đầy đủ khép kín với 90 phòng ngủ sang trọng – hiện đại
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