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Bilingual Emergency Medical Dispatchers (English & Vietnamese)

Bilingual Emergency Medical Dispatchers (English & Vietnamese)

Location: HO CHI MINH CITY

Position Title

Emergency Medical Dispatcher (EMD) – Bilingual (English & Vietnamese)

At FMP, we are committed to providing high-quality emergency response services that save lives. We are currently seeking Emergency Medical Dispatchers (EMDs) who are fluent in both English and Vietnamese to join our growing dispatch operations team.

As an EMD at FMP, you will be the first point of contact during a medical emergency. Your ability to communicate quickly, calmly, and clearly—especially in both English and Vietnamese—can directly impact outcomes for people in distress. You will receive and triage emergency and non-emergency calls, dispatch appropriate medical units, and provide pre-arrival instructions until help arrives.

This position requires individuals who are calm under pressure, detail-oriented, and culturally sensitive. If you are passionate about helping people and thrive in fast-paced environments, we want to hear from you.

Requirements

Language Proficiency

• Fluent in English and Vietnamese—able to speak, read, and write professionally in both languages.
• Ability to switch between languages during real-time calls with speed and clarity.
  
  

Education & Certifications

• High school diploma or equivalent required.
• EMD Certification (IAED or equivalent) preferred. Candidates without certification must be willing to complete EMD training and become certified within 2 months of hire.
• CPR Certification required or must be obtained within 30 days of hire (available at FMP).
• Additional EMS or healthcare-related certifications are a plus.
  
  

Experience

• Previous experience in emergency dispatch, EMS call center, ambulance services, or related field is highly desirable.
• Call center, customer service, or crisis line experience also considered.
  
  

Technical Skills

• Proficient with computers, dispatch software, and radio communication systems.
• Fast and accurate typing (minimum 35 WPM).
• Strong data entry and documentation skills.
  
  

Soft Skills & Personality

• Able to remain calm, composed, and professional in high-stress and emotionally charged situations.
• Strong communication, decision-making, and problem-solving skills.
• Empathy and emotional intelligence—able to provide reassurance and clear instruction to distressed callers.
• Attention to detail, accuracy, and multi-tasking ability are essential.
  
  

Availability

• Must be flexible to work shifts, including nights, weekends, and holidays.
• Willingness to work overtime when necessary, during emergencies or staff shortages.
  
  

Working Location

Position Title: Emergency Medical Dispatcher (EMD) – Bilingual (English & Vietnamese)

Company: FMP

Location: HCMC, Vietnam

Employment Type: Full-Time / 12h shifts (day: 07:00–19:00, night: 19:00–07:00)

Hours: 48 hours per week

Compensation: HR

Points of Advantage (Why Work with FMP?)

Bilingual Edge

• Your ability to communicate fluently in Vietnamese and English fills a crucial gap in emergency services, enabling us to serve a diverse population more effectively.
• You become a key liaison in bridging communication barriers that can impact emergency care.
  
  

Professional Development

• FMP supports ongoing education and certification.
• Paid training provided, including EMD certification (if not already certified).
• Opportunities for advancement into senior dispatcher, team leader, or supervisor roles.
  
  

Diverse & Inclusive Culture

• Work in a collaborative, multicultural team environment that values inclusion and respect.
• Cultural sensitivity training provided to improve caller interactions.
  
  

Stability & Growth

• Be part of a rapidly growing company with a clear mission and values.
• Competitive compensation packages and potential performance-based bonuses.
  
  

Make a Real Difference

• Your voice will be the calm in the chaos—helping people through some of the most difficult moments of their lives.
• Direct impact on public safety and community health.
  
  

How to Apply

Send your CV and portfolio to hr@vietnammedicalpractice.com.

Apply

FMP Ho Chi Minh City

HCMC - DIAMOND PLAZA

+84 28 3822 7848

HCMC - THAO DIEN

+84 28 3744 2000

HCMC - PHU MY HUNG

+84 28 3622 4988

HANOI

+84 24 3843 0748

DANANG

+84 23 6358 2699

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