Hanoi Family Medical Practice ★ 3.0

We are seeking 02 friendly and service-minded individuals to join our team as:
• Japanese Customer Service Liaison
• Korean Customer Service Liaison
In these roles, you will support Japanese or Korean-speaking patients during their visits, ensuring they receive outstanding care and a smooth clinic experience.
Key Responsibilities:
• Welcome and assist patients at reception and throughout their visit
• Provide accurate information regarding our services, procedures, and doctors' schedules
• Assist patients with appointment booking, insurance claims, and medical paperwork
• Act as an interpreter between patients and doctors when needed
• Follow up with patients for feedback, follow-up appointments, and ongoing care
• Maintain a professional and empathetic attitude in all patient interactions
• Collaborate closely with clinic staff, doctors, and the management team
• Assist with communication materials or marketing activities when required• Vietnamese currently living in Da Nang
• Bachelor's degree
• At least 3 years' experience in customer service, hospitality, or a medical setting is a plus
• Proficiency in Japanese (N2 or above) or Korean; conversational English is required
• Strong communication and interpersonal skills
• Friendly, patient, detail-oriented, and professional
• Basic computer skills (Word, Excel, email)
What We Offer
• Competitive salary based on experience and language skills
• International working environment with a multicultural team
• Training and development opportunities
• Health care benefits and other allowances
How to Apply
Please send your CV (in English or Japanese) with a recent photo.
Address: Family Medical Practice Da Nang, 96-98 Nguyen Van Linh, Da NangThưởng
Competitive salary and performance-based incentives.
Chăm sóc sức khoẻ
Health insurance coverage.
Nghỉ phép có lương
Paid time off and public holiday benefits.
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