Hanoi Family Medical Practice ★ 3.0

Location: Family Medical Practice Clinic - District 2
Reports To: FRONT DESK MANAGER
Job Summary:
The Cashier - Client Liaison Executive plays a dual role in ensuring smooth financial transactions and enhancing the patient experience. This position involves managing payments, providing accurate billing to deliver exceptional customer service at Family Medical Practice.
Key Responsibilities:
Cashier Duties:
- Process payments (cash, credit/debit card, insurance claims, and other methods) accurately and efficiently.
- Issue receipts, invoices, and maintain proper documentation for all transactions.
- Balance cash drawer and reconcile daily collections with system records.
- Handle refunds, cancellations, and payment adjustments according to clinic policies.
- Ensure secure handling of cash and financial documents.
- Provide clear explanations of billing, insurance coverage, and clinic services.
- Address patient inquiries, concerns, or complaints professionally and escalate as needed.
- Maintain patient confidentiality in compliance with clinic policies and data protection laws.- High school diploma or equivalent; a diploma/degree in business, healthcare, or related field is a plus.
- Proven experience in cashiering or front desk roles, preferably in a healthcare environment.
- Strong interpersonal and communication skills in both English and Vietnamese
- Experience with medical billing systems and insurance processing is an advantage.
Skills & Attributes:
- Excellent customer service orientation with a calm, empathetic demeanor.
- High attention to detail and accuracy in handling payments and documentation.
- Ability to multitask in a fast-paced environment.
- Reliable, honest, and discreet in handling sensitive financial and medical information.
- Team player with a proactive attitude and willingness to assist across departments.Thưởng
Competitive salary and performance-based incentives.
Chăm sóc sức khoẻ
Health insurance coverage.
Nghỉ phép có lương
Paid time off and public holiday benefits.
Xem thêm