KakaOnline

Key Accountabilities

Relationship management (40%)

• Building and maintaining relationships with clients and key personnel within customer companies;
• Acquiring a thorough understanding of key customer needs and requirements;
• Attending meetings with clients to build relationships with existing accounts.
  
  

Performance Monitoring (60%)

• Working closely with Key Account Management Manager/Head of KAM, Sales team and internal core operation;
• Daily regular reporting and analyses of assigned client(s)'s performance metrics;
• To monitor weekly/monthly performance against set targets, and work with direct KAM in order to have immediate actions are taken in case of deviations (incl. timely/accurate reporting);
• Manage clients' KPIs & SOPs - Develop monitoring tools to identify problems and implement reporting processes to meet client expectations;
• Coordinate and manage the implementation of new projects.
  
  

Key Requirements

• 2 year of experience in related field
• Bachelor's Degree in related field
• Data analysis and critical thinking skills;
• Excellent verbal and written communications skills;
• Good working knowledge of Microsoft Office Applications;
• Hardworking with a strong work ethic.
• Strong proficiency in written and spoken English or Chinese (HSK 4 above)
  
  

Benefits

Working address : 307/21 Nguyễn Văn Trỗi, Phường 1, Quận Tân Bình

Salary And Benefits

• Competitive income compared to the market
• Annual salary review
• "Tet" bonus , Performance review from 1 - 4 months
• Paid social insurance based on full salary
• 12 days annual leave, 5 days sick leave (with full salary)
• High-class AON Health Insurance for manager level.
• Year End Party, annual Townhall Ceremony
• Annual company trip
• Attractive team-building activities, regular internal activities
• Provide laptop for employees
  
  

Training And Developing

• Participate in internal training courses: online/offline
• Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.
  
  

Work Environment & Colleagues

• Senior leaders are open-minded, respectful, and ready to facilitate personal grow
• Young and dynamic working environment
• The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country.
  
  

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