Khu nghỉ dưỡng WoCAL

- Ensure prompt, efficient service in restaurants, bars, banquets, special events, and room service.

- Maintain profit margins and control costs through effective systems (dockets, sales analysis, menu costing, etc.).

- Ensure cleanliness and maintenance of F&B outlets, and impeccable table arrangements.

- Supervise staff dress code and professionalism in providing customer service.

- Oversee room service and banqueting operations, ensuring adherence to required standards.

- Control food costs, manage kitchen supplies, and minimize waste.

- Evaluate team performance and initiate promotions.

- Handle customer complaints promptly and ensure security in all areas.

- Ensure regulatory compliance in hygiene and safety standards.

- Organize regular staff meetings and training sessions.

- Oversee effective operation of Back of House (if applicable) and assist with budget preparation.

- Ensure stock takes, inventory management, and table reservation systems are running smoothly.

- Accomodation allowance.

- Attractive sallary.

- 13th salary

- Service-charge on pre-opening.

Required Knowledge/Skills/Job Qualifications

1. Knowledge, Skill, and Ability

• Wine and Beverage Expertise

o Extensive knowledge of wines, spirits, and beverages, including pairing and service techniques.

o Certified Sommelier qualification is highly desirable.

o Ability to educate staff and guests about wine selections.

• Leadership Skills

o Strong leadership and team management abilities.

o Experience in training and developing staff.

o Ability to motivate a team to achieve high performance.

• Customer Service Excellence

o Passion for delivering exceptional guest experiences.

o Skilled in handling guest inquiries and complaints professionally.

o Ability to personalize service to meet individual guest needs.

• Communication Skills

o Excellent verbal and written communication skills in Vietnamese.

o Proficiency in English is a plus.

o Effective interpersonal skills to interact with guests, staff, and suppliers.