Việc làm Loop Smart POS
Cập nhật 15/12/2024 10:43
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Customer Service Officer - Contact Center
Loop Smart POS
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
03/01/2025
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Thừa Thiên Huế
Mô tả công việc
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Responsibilities
• Reports to the Team Leader / Supervisor.
• Attend to inbound and outbound telephone calls/contacts/correspondence in accordance with standard operating procedures.
• Provide information on services offered by the bank to enhance customer relationships.
• Identify and maximize sales opportunities, where applicable, to all customers.
• Provide professional, friendly, and high-quality customer service & sales for each point of contact with the customer.
• Identify and respond to customer needs accordingly.
• Manage challenging customers professionally and provide after sales service, where applicable.
• Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
• Use call/contact control techniques to provide efficient, high-quality interactions with customers.
• Maintain detailed records of client interaction to improve quality of information available.
• To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image.
• Update and perform on-line maintenance on system terminals as per customers' requests.
• Ensure effective and timely follow-up as promised to customers.
• Process financial entries and adjustment on customers' accounts if necessary.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Responsibilities
• Reports to the Team Leader / Supervisor.
• Attend to inbound and outbound telephone calls/contacts/correspondence in accordance with standard operating procedures.
• Provide information on services offered by the bank to enhance customer relationships.
• Identify and maximize sales opportunities, where applicable, to all customers.
• Provide professional, friendly, and high-quality customer service & sales for each point of contact with the customer.
• Identify and respond to customer needs accordingly.
• Manage challenging customers professionally and provide after sales service, where applicable.
• Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
• Use call/contact control techniques to provide efficient, high-quality interactions with customers.
• Maintain detailed records of client interaction to improve quality of information available.
• To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image.
• Update and perform on-line maintenance on system terminals as per customers' requests.
• Ensure effective and timely follow-up as promised to customers.
• Process financial entries and adjustment on customers' accounts if necessary.
Yêu cầu công việc
Requirements
• Holds at least Diploma or Degree in any field.
• Previous experience in a call center would be an added advantage.
• Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English.
• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous, and analytical and able to multi-task.
• Good understanding of the bank's customers, product, and services.
• Working knowledge of specialized products, systems, and services.
• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word, and fax.
• High level of listening and comprehension skills. Able to probe for required information from customer.
• Assertive and able to manage in situations where there may be limited information.
Be a part of UOB Family
Apply now and make a difference.
• Holds at least Diploma or Degree in any field.
• Previous experience in a call center would be an added advantage.
• Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English.
• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous, and analytical and able to multi-task.
• Good understanding of the bank's customers, product, and services.
• Working knowledge of specialized products, systems, and services.
• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word, and fax.
• High level of listening and comprehension skills. Able to probe for required information from customer.
• Assertive and able to manage in situations where there may be limited information.
Be a part of UOB Family
Apply now and make a difference.
Quyền lợi được hưởng
Thưởng
Performance Bonus, Annual Salary Review
Chăm sóc sức khoẻ
Healthcare Insurance Policy
Annual Health Check-Up Program
Performance Bonus, Annual Salary Review
Chăm sóc sức khoẻ
Healthcare Insurance Policy
Annual Health Check-Up Program
Khu vực
Loop Smart POS
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
384 Hoàng Diệu, Phường 6, Quận 4, TP. HCM
LOOP là một công ty khởi nghiệp về công nghệ hiện đại đến từ Singapore với đội ngũ trẻ trung, năng động, tâm huyết và luôn sẵn sàng chuyển mình để bắt kịp với xu hướng công nghệ để tạo ra những sản phẩm và trải nghiệm tốt nhất.
LOOP Smart POS tự hào là người đi tiên phong mở ra tương lai cho ngành bán lẻ 4.0 đồng bộ hóa tất cả các nghiệp vụ trên một nền tàng bao gồm: giao hàng, đặt món, tích điểm đổi quà, ưu đãi điện tử, thanh toán trực tuyến. LOOP được sinh ra với sứ mệnh giúp các doanh nghiệp quản lý và phát triển kinh doanh.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2016
Mission
- LOOP Smart POS tự hào là người đi tiên phong mở ra tương lai cho ngành bán lẻ 4.0 đồng bộ hóa tất cả các nghiệp vụ trên một nền tàng bao gồm: giao hàng, đặt món, tích điểm đổi quà, ưu đãi điện tử, thanh toán trực tuyến. LOOP được sinh ra với sứ mệnh giúp các doanh nghiệp quản lý và phát triển kinh doanh.
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