Meliá Hotels International ★ 3.9

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family ?

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
  
  

Be proud to belong to Meliá as we are proud of you ?

Mission

Overall responsible for the administration and operation of the section appointed in the F&B division. He/ She will maximize profits, maintain food/ beverage/ service quality and ensure customer satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Melia Hotels International.

Main Responsibilities

• Utilizes his/her leader qualities to ensure a successful handling of the designated outlet.
• Ensures that all staff is aware of all employee and hotel regulation and reminded accordingly.
• Trains, supervises and disciplines all the staff. Assist and correct all subordinates with the tasks assigned.
• Ensures disciplinary action taken according to the Hotel policy.
• Leads, motivates and works on the growth of all staff members of her/his team.
• Maintains a friendly yet discreet manner with all the guests when greeting, serving them and throughout their breakfast/lunch/dining experience.
• Conducts daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Actively assists in menu design in cooperation with the outlet Head Chef.
• Reports incidents that require disciplinary actions immediately to the F& B Manager.
• Performs up-selling for all times offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Produces reports and analysis of the outlet and present report in the monthly performance meeting.
• Leads the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assists preparation of the outlet’s budget.
• Conducts monthly inventory of operating supplies and equipment together with the stewarding department.
• Has complete knowledge of the food and beverage items offered, including ingredients, methods of preparation, and proper service. Expert knowledge of wine and spirits is required.
• Controls usage of all food and beverage items and appropriate usage of equipment, tool, and service equipment.
• Observes daily conditions of the facilities and equipment in the restaurant; make recommendations for correction and improvements as needed.
• Controls regularly the set-up and mise en place of the restaurant and the station.
• Handles guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.
• Performs in accordance with Melia Vinpearl F&B standard and employee rules and regulation handbook.
• Performs other duties assigned by the Superiors.
  
  

IV. Requirements

• Fluent in both Vietnamese and English.
• College/University Degree.
• Barista knowledge, Mixology, International food & beverage and culture knowledge, Wine and Spirits knowledge
• Experience of at least 5 years in international hotels in the same position.
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to guest’s satisfaction.
  
  

At Meliá we are all VIP ?

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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