Meliá Hotels International ★ 3.9

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉

We are looking for Rooms Division Manager - Melia Danang

Mission:

To oversee and manage the day to day and strategic operation of all Rooms operations to the agreed standards ensuring total guest satisfaction is achieved. To meet and improve upon all agreed financial and quality targets within the departments. To ensure all Rooms Management and staff are managed and developed to the agreed standards of Meliá. To be involved with achieving the agreed Rooms sales strategy and ensuring yield is maximised at all times

Main responsibilities:

• To be overall responsible for all aspects of Health and Safety within the operations. To actively promote a safe working environment on a day to day basis.
• To ensure that all staff and Management are trained and comply with the standards in personal hygiene and Appearance and these are at all times consistent with the hotel’s set standards.
• To ensure that the Rooms Departments are operated on an efficient and commercial basis and that all efforts are made to improve financial efficiency, where possible.
• To ensure that all costs are contained to within the budget, in proportion to sales.
• In conjunction with the Sales Team, to initiate any sales activity, which will lead to increase in occupancy, Average Room Rate and yield. To be actively involved in all Rooms promotions, internally and externally and ensure good communication within the Hotel.
• To ensure that all financial control systems are carried out and checked at all times.
• To ensure that all the Heads of Departments are aware and constantly updated on their current and cumulative results, as compared with budget and previous years and where possible with Industry trends.
• To be responsible for the compilation on time of departmental forecasts/budgets, ensuring set targets/guidelines are achieved.
• To be involved in short and long term financial planning with regard to personnel budget, other expenses and capital expenditures.
• To ensure that all departments are offering the standards of service within Sol Meliá policies.
• To ensure that the Rooms departments are fully integrated with the rest of the Hotel and working as a team.
• To hold regular communications with all Rooms Heads of Department /staff to ensure passing of information is two way.
• In conjunction with the Human Resources department, to select, recruit and induct all new staff within the Rooms departments.
• To ensure that all staff / management are appraised at least annually and set realistic and tangible objectives, including both personal and departmental.
• To be involved with the identification of training needs within the department and planning of training priorities. To be fully committed to providing the highest levels of Customer Care to internal and external clients/guests at all times.
• To undertake regular evaluations within the various departments to ensure that consistency of standards and customer care is met at all times.
• To supervise all relevant purchasing/ expenses are adhered to the agreed budgets.
• To deal with any guest complaints efficiently and professionally to the laid down standards.
• To undertake regular bedroom checks to monitor standards and to plan on-going maintenance programs.
• To ensure that operating equipment is well controlled and that departments are able to operate to the standard required.
• To be involved with the planning of sales activities within the Hotel to promote and increase sales whilst maintaining profitability at all times within the agreed budgets.
• To ensure that all sales promotions are analyzed and these results discussed with the relevant personnel.
• To ensure that all Rooms staff is sales led and familiar with the hotel product and facilities they are selling.
  
  

Main requirements:

• Fluent English & Vietnamese (speaking & writing)
• Be in similar position/ Head Of Department in 5* hotels/Resorts International chain
• Customer service oriented
• Good Leadership skill
• Experience: work at hospitality industry and at Operations department at least 5 years
  
  

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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