Mô tả công việc
• Perform Reception and Information operations, applying the organizational structure defined by the Spa Manager.
•The Spa Receptionist will be required to coordinate and confirm booking for treatment in a professional and be responsible for the daily reconciliation of all Spa revenues and upselling.
• The spa Receptionist will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained
• Promotes the Pullman brand philosophy through exemplary attitude, behavior, uniform and excellent communication skills.
• Forms the link and interfaces between the hotel's different departments for support guests.
• Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high-quality services throughout their stay.
• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts.2. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
• Coordinate and confirm all bookings for Spa Treatments from both internal & external resort guests.
• Accept payment for guests’ accounts at the end of their treatment session. Maintain a house bank and make a deposit and accurate report of receipts daily. All services payable will be immediately charged to the guest room account via reception or cash & credit card transactions recorded on a daily revenue summary sheet.
• Adhere to hotel credit procedures and policies at all times.
• Have a good working knowledge of the treatments and services on offer in the Spa & Health Club Centre.
• Respect and observe guests’ privacy and safety at all times. To monitor and report unusual incidents in the area including unauthorized persons entering the Spa & Health Club Centre.
• Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
• Undertake other duties as requested by the Spa & Health Club Manager / Resort Management.
• Attend training sessions and meetings as requested.
• Uphold the Pullman culture by demonstrating Pullman Standards at all times to guests and fellow associates.
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation and related Pullman Resort Da Nang Policies.
Quyền lợi được hưởng
- 02 months of probation receive full salary
- 05 working days, 02 days off per week
- Uniform & Duty meals provided by the hotel
- Periodic health check
- Accident insurance 24/7
- Social & health insurance and unemployment follow Vietnam law
- Opportunity to work in a dynamic and professional environment
- Opportunity to grow within Accor group.
- Discounted rates apply when using services at the hotel in the Accor group worldwide
Yêu cầu công việc
• 06 months experiences
• Able to communicate in English
• Enthusiasm, good team player
• Willing to teach and share the specialized skills with the team member.
• Have sense of awareness towards clients
• Ability to work in flexible hours including weekends and public holiday
• Able to remain calm under pressure and handle emergency situation
• Wiling to learn new things
Yêu cầu hồ sơ
Netpoleon Solutions là công ty dẫn đầu tại khu vực Đông Nam Á trong lĩnh vực Mạng và An Ninh thông tin có trụ sở chính tại Singapore và chi nhánh tại thị trường Đông Nam Á.
Phương châm kinh doanh: Với vai trò là nhà phân phối (Value – Added Distributor VAD) các giải pháp Mạng và Bảo mật, sứ mệnh của chúng tôi là không ngừng tìm hiểu các công nghệ nổi bật hàng đầu, cung cấp những kiến thức chuyên sâu về giải pháp, sản phẩm, các kinh nghiệm triển khai và dịch vụ chăm sóc khách hàng hoàn hảo đến các đối tác nhằm mục tiêu đem đến những cơ hội kinh doanh cho đối tác tạo sự hài lòng cho khách hàng hiện tại và trong tương lai.
Triết lý lãnh đạo: Chúng tôi tin tưởng một cách sâu sắc vào việc duy trì mối tương quan kinh doanh đôi bên cùng có lợi với các đối tác. Netpoleon không ngừng học hỏi, tìm hiểu những công nghệ thay đổi liên tục bằng cách cung cấp những giải pháp mạng và bảo mật tiên tiến nhất với hỗ trợ của các chuyên gia hàng đầu.