PROCAFFE

Job Overview:
The Assistant E-commerce Key Account Manager (Operations) will assist in the day-to-day operations and management of key e-commerce accounts (e.g., Tiktok, Shopee, Lazada ). This role focuses on optimizing operational efficiency, ensuring smooth execution of promotional activities, inventory management, and supporting the growth of e-commerce sales. The candidate will work closely with cross-functional teams to ensure that all aspects of the e-commerce business run effectively.
Key Responsibilities:
1. E-commerce Operations:
Assist the Ecom Manager in managing daily operations of e-commerce platforms ( Tiktok Shopee, Lazada ).
Ensure that all product listings are accurate and updated, including descriptions, images, pricing, and inventory levels.
Coordinate with the logistics team to ensure timely order fulfillment and delivery, addressing any issues related to shipping delays or inventory shortages.
Monitor and manage stock levels for each platform, ensuring sufficient inventory is available to avoid stockouts, especially during campaigns and promotions.
2. Order Processing and Customer Service:
Oversee the order processing workflow, ensuring smooth order placement, confirmation, packing, and shipping.
Coordinate with the internal/external team to handle customer inquiries, returns, and complaints, ensuring that issues are resolved promptly.
Review customer feedback and ratings on e-commerce platforms and work with internal team to address any operational issues.
3. Performance Tracking and Reporting:
Track daily, weekly, and monthly sales performance and key KPIs such as conversion rates, traffic, and order volumes.
Analyze data and sales trends to provide actionable insights and recommendations for improving performance.
Prepare reports on campaign results, inventory status, and operational efficiency for management review.