Sheraton Hanoi West

Mô tả công việc

Administration

- Assists to prepare and update the Information Systems Departmental Operations Manual.

- Ensures the availability of any stationery or consumables required by any I.S. systems.

- Ensures that all licenses are complete and up-to-date.

- Keeps software in the Property Management System up to the current release as instructed by the Area IS Manager.

Customer Service

- Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

- Maintains positive guest and colleague interactions with good working relationships.

Financial

- Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

- Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.

- Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.

- Coordinates timely repair and returns to service providers any faulty systems or items of equipment.

- Assists to establish and implement procedures to ensure backup of data in any I.S. system.

Rebuilds data corrupted by either hardware or software faults.

Operational (continued)

- Coordinates the timely handling of any software fault reports or enhancement requests.

- Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel.

- Provides technical assistance to internal and external audit employee.

Quyền lợi được hưởng

Benefit:

• Uniform according to hotel standard and uniform laundry service is provided
• Meal and parking lot in accordance with working shifts is provided
• Access to Clinic service, Locker and Bathroom area
• Professional yet friendly working environment
• Potential career path and network in hospitality industry.
• As hotel policy & labor law

Yêu cầu công việc

Requirement:

• One year experience in IT job
• Diploma in IT or related field

Yêu cầu hồ sơ

How to apply: Send CV via Hotel job