Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience as a customer service call center agent using English, and are backed by a proven track record and customer satisfaction.
WHAT YOU WILL DO
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experienceWHAT WE ARE LOOKING FOR
Bachelor's Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
1-year experience in a call center or customer service environment, including a minimum of 6 months on night shift
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to handle stressful situations and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive salary (12-15M VND)
Full salary during probation
12 days of work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and annual health checkup
Guaranteed 13th-month salary
Quarterly bonus & Year-end bonus as part of our profit-sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities, and other monthly/ quarterly/ annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to the Company's Policy and Vietnam Labor Laws
Please note that we appreciate all applicants' interest; however, we will contact only those candidates selected for interviews.
Athena là điểm đến tin cậy cho các dịch vụ nha khoa tại Hà Nội với sứ mệnh chăm sóc sức khỏe răng miệng và cải thiện thẩm mỹ nụ cười cho mọi khách hàng khi đến với chúng tôi.
Với trang thiết bị nha khoa hiện đại, đội ngũ chuyên gia hàng đầu 20 năm kinh nghiệm, Viện công nghệ nha khoa thẩm mỹ Athena cung cấp đa dạng các dịch vụ nha khoa thẩm mỹ, nha khoa tổng quát như: Dán sứ veneer, cấy ghép Implant, Bọc răng sứ, Chỉnh nha thẩm mỹ… với chất lượng dịch vụ hoàn hảo.
Chính sách bảo hiểm
- Tham gia BHXH theo quy định
Các hoạt động ngoại khóa
- Du lịch, team building hàng năm.
Lịch sử thành lập
- Ngày bắt đầu hoạt động: 10/03/2020
Mission
TẦM NHÌN
Viện Công Nghệ Nha Khoa Thẩm Mỹ ATHENA phấn đấu trở thành một trong những hệ thống nha khoa bền vững, tử tế và hiện đại trước 2025
SỨ MỆNH
Viện Công Nghệ Nha Khoa Thẩm Mỹ ATHENA lấy trung thực và tử tế làm nền tảng, phát triển đồng hành với tiến bộ xã hội.
GIÁ TRỊ CỐT LÕI
Athena hoạt động và phát triển dựa trên 5 giá trị cốt lõi: Trung thực, tuân thủ, tiết kiệm, sáng tạo, biết ơn.