YCH-Protrade ★ 3.1

* Oversee customer service operations by actively monitoring project-related communication channels and ensuring timely responses to clients (warehouse/transport/freight)
* Provide guidance and support to team members in resolving customer complaints and addressing operational issues.
* Personally handle critical or high-impact complaints, taking the lead in urgent or sensitive situations.
* Manage task allocation by assessing team capacity and daily workload to ensure efficient distribution and balanced performance.
* Directly manage daily operations for select key customer accounts, ensuring service quality and SLA compliance.
* Prepare, review, and analyze customer service performance reports and metrics to identify trends and areas for improvement.
* Contribute to continuous improvement initiatives by identifying process gaps and participating in solution development projects.
*Lead and manage a team of 5-7 members, ensuring overall team performance
- Working Location: Binh Hoa Ward, HCMC (Bình Dương cũ)
- Working time: 8:00 AM - 5:30 PM, From Monday to Friday, 2 Saturday mornings per month.* 3-5 years of experience in relevant positions, preferably with expertise in 3PL/Logistics
* College/University degree in Business Administration, Communications, or related fields.
* Good at English and Vietnamese (both verbal & written)
* Strong understanding of warehousing/transportation operations, CS tools, and social listening platforms
* Experience in the related field would be an advantageThưởng
Laptop
Chăm sóc sức khoẻ
Healthcare
Nghỉ phép có lương
Annual leave