ADNEOM

Our vision is to create a better way to trade.

Our purpose is to bring the world’s financial markets to astute, adventurous traders powered by intuitive, feature rich technology and unrivalled client experience.

We are an online Forex and CFD Broker providing traders globally cutting-edge technology to trade the world’s markets. Our award-winning combination of outstanding client service coupled with low-cost pricing across all FX, CFDs and Commodities has resulted in Pepperstone being one of the world’s fastest growing FX brokers. Our focus is to support every one of our clients’ quests for trading mastery.

The Pepperstone story started in 2010. Born digital, nimble, and global. Our team are encouraged to develop their career and enjoy their work in our vibrant and fast-paced fintech environment. Our culture reflects our values and global positioning; proudly diverse and inclusive, adaptive, progressive, collaborative and fixated on results and our clients.

Operational Management and Cross-functional Collaboration

• Oversee daily operations, ensuring efficiency and effectiveness in all processes
• Implement and monitor key performance indicators (KPIs) to measure success and drive improvement
• Ensure all resources are focused to achieve high quality service performance
• Work closely with senior management, product, engineering, customer support, and finance teams to drive operational efficiencies and meet business objectives
• Act as a liaison between global teams to ensure that operational strategies and projects align with business needs across all regions.

Processes and Procedures

• Establish, document, and continuously improve processes and procedures to ensure operational efficiency and quality

• Implement best practices in project management and quality assurance

• Ensure effective communication between the overseas office and our headquarters

Leadership and Team Development

• Lead and manage the team, fostering a culture of innovation, collaboration, and continuous improvement

• Mentor and develop team members, promoting professional growth and development.

• Build and maintain a strong team culture aligned with the corporate office

• Establish practices that promote a positive, inclusive company culture and attract diverse talent

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field

• 10+ years of experience in operations management, preferably within a global tech or software company

• Excellent leadership, communication, interpersonal skills, problem-solving and decision-making abilities

• Strategic thinker with the ability to drive innovation and growth

• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

• Excellent customer and internal team relationship-building skills

• Fluent in English.