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Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Mô tả Công việc
The After-sales & Facilities Senior Manager is required to manage all technical and operational activities related to boats technical services (dry docking, overhauling, repairs, maintenance, registration, import…), facilities management and boats operations.
- Management of all matters, operations related to technical services, boats operations, marinas and yacht services center facilities
- Technical services: Boat preparation, test & commissioning, maintenance, repairs, , spare parts equipment, warranty request and coordinating with brands’ after-sales service
- Appointment and management of subcontractors with the support of the supervisors
- Management of technical professionals, crews and berth personnel
- Initiation and distribution of procedures and work instructions that relate to his scopes of responsibilities
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Participation to the design and supervision of new boatbuilding projects with shipyard.
1. Boats technical services
- Be responsible for the whole operational and technical tasks of the After-sales & Facilities Department
- Supervise technical supervisors to ensure proper resolution of company/client boat related technical problems in a diligent and proactive way
- Develop and implement policies and procedures for the performance of work operations
- Work with sales, brands and logistics for services pricing
- Ensure the quality control process of parts, deliveries, repairs and service
- Ensure technical compliance with health/safety policies and procedures
- Services team staff management: work distribution, labour planning, finding, training/coaching, and retaining the necessary technical workforce (in-house or outsourced), including engineers, technical supervisors, technicians, crews…
- Develop and implement service packages (Technical service, Yacht management, Berth rental)
- Ensure licenses (Vietnam registration, radio station, firefighting, insurance,) for new boats and licenses renewal processes are handled properly and meet commitments with clients.
- Manage the processes of boat commissioning and preparation from the handover of the boat, after-sales service, hull maintenance schedule, repair method/procedure and management.
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Respond to customer inquiries, complaints, and work with the team to resolve these issues in a timely and satisfactory Client.
2. Boat navigation and operations
- Manage and supervise crews teams, providing leadership and guidance to ensure smooth operation of daily activities,
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Periodically assess crews’ qualifications and required licenses
3. Facilities management
- Throughout a preventive maintenance plan, manage the marinas facilities and berthing services, boats operations and maintenance in order to meet quality and safety conditions
- Actively initiate and supervise the investigation of marinas, ports, berths, moorings
- Interface with the landlord management teams
- Research, develop marina facilities improvement plan and solutions
- Interface with SEAMECO for place rental, service contract
- With the support of the supervisors, oversee boat dry-docking checklist and approval, technical tools management
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Manage the security service at marinas and YSC
4. Brand aftersales & warranty
- Technical report to Brand aftersales service for boat issue, reparation, technical improvement…
- Interface with Brand aftersales team for aftersales service, warranty policy, warranty certificate register and renewal, technical improvements
- Manage the warranty process with boat’s owners, brands and logistics agency for importations and customs clearance
- Interface with Management team and shipyard to design, develop new local boat Brand (KEPLER Boat),
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Supervise production for new boat during building at shipyard - TVD.
5. Purchasing & Suppliers management
- Manage suppliers and sub-contractors management (local/oversea suppliers of materials/parts/equipment and services)
- Manage the processes of sourcing, purchasing, stock, delivery and logistics for parts or equipment from suppliers / service providers.
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Manage the service cost and financial resources with an economical method and ensure compliance with financial regulations and organizational policies
6. Other
- Regulation: support to collect and implement up-to-date regulations on boat registration, driving license, navigation rules, safety regulations for Vietnam
- Logistics: support on boats transportation, importation and insurance
- Trainings: design and implement technical trainings for Services team, Crews, Boat users
- Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties
- Other missions and tasks as per line manager’s instructions.
Yêu Cầu Công Việc
- Minimum experience of 8 years in a relevant role (boat building, boat management, engine repair, boat dry-docking and overhauling…)
- Solid background in marine engineering, mechanical engineering or naval architecture
- Up to date knowledge and experienced with techniques for boats inspection and repair
- In depth knowledge of VN regulation related to boat registration and navigation
- Expert in boat technical management (hull and machinery)
- Strong skills in risk management
- Excellent people management and work organization skills
- Experience in marina management is a plus
WHAT WE OFFER
- Training on the job
- SHUI and premium healthcare package
- Discount of 30-50% for Group's products
- Other allowances based on the Company’s policy
Thông tin khác
- Bằng cấp: Đại học
- Độ tuổi: Không giới hạn tuổi
- Lương: Cạnh tranh
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Công ty CỔ PHẦN ANH KHUÊ WATCH tự hào là nhà phân phối chính thức và duy nhất sản phẩm đồng hồ CASIO - NHẬT BẢN của công ty CASIO COMPUTER CO., LTD Tokyo, Japan tại thị trường Việt Nam.
Thương hiệu CASIO đã có mặt trên thị trường thế giới hơn 50 năm với nhiều sản phẩm điện tử nổi tiếng và điều đó đã là một sự bảo chứng về chất lượng sản phẩm mà chúng tôi đang cung cấp.
Trong vai trò nhà phân phối chính thức và duy nhất một sản phẩm danh tiếng tại thị trường Việt Nam, công ty Cổ Phần Anh Khuê Watch luôn cố gắng đưa sản phầm đến tay người tiêu dùng ở mức giá cạnh tranh và hợp lý nhất, ngoài những chương trình khuyến mãi hấp dẫn mang đến nhiều quyền lợi cho Khách Hàng. Công ty Anh Khuê Watch đặc biệt chú trọng và mang đến chế độ bảo hành chính hãng và chuyên nghiệp.
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