THE OPPORTUNITY An opportunity has arisen for a fluent English-speaking IT professionals to join Structerre's IT team: • Graduate /Junior IT Support role • Workplace: Ho Chi Minh City office • Time of work: From Monday - to Friday; 2 shifts/ flexible rotate shift - 1st shift: 5.00 a.m - 12.30 am (Apr-Sep); 4.00a.m - 11. 30a.m (Oct-Mar) _Work from home - 2nd shift:...DUTIES AND RESPONSIBILITIES • Providing proactive first-level support for Five Group IT services, via prescribed support channels • Perform basic triage on incoming IT tickets including: - respond to staff within SLA times, - gather basic information on tickets, - prioritize tickets and reassign them to other IT staff when required. • Follow the IT process in onboarding new starters and offboarding leavers. • Perform scheduled...• Learn interesting network and IT technology • Annual company trip • Experience working for a great Australian company