CÔNG TY CỔ PHẦN CÔNG NGHỆ GIÁO DỤC NATIVE X

Mô tả Công việc

A. Job Brief

• Department: Teacher Experience Department
• Report to Teaching Quality Assurance Supervisor
• Work in Binh Thanh Office (near Landmark)

B. Scope of Work

1. Quality assurance operation & training

• Observe online class directly or via records as scheduled or when needed
• Support resolving emergency issues in classes when needed
• Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.
• Conduct onboard training or other necessary training for teachers when needed
• Coordinate to reconcile conflicts; complaints between teachers and students
• Follow up with the teacher on completing class feedback and reports
• Check and approve teaching hours on time
• Assign and record office tasks to teachers properly and effectively
• Attend and conduct observations and academic ranking to candidates while attending demos

2. Process, policies, and regulation

• Follow all working procedures, policies, rules, and regulations of TED
• Support team members in handling requests and concerns from teachers
• Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations
• Participate in researching and revising processes annually or when needed
• Collaborate with team members in maintaining the TED operation in the right standard
• Update and make necessary reports

3. Other

• Other ad hoc assignments required by Line manager