FLC Samson Golf & Resort ★ 2.7

2. Provide specialized assistance in English and your native language to bridge cultural and linguistic gaps.

3. Efficiently route calls to the correct departments and log guest requests (In-room dining, Housekeeping, Maintenance).

4. Offer expert advice on resort facilities, local attractions, and dining options, tailoring recommendations to the guest's cultural background.

5. Act as a first-responder to guest concerns over the phone, using empathy and quick thinking to resolve issues before they escalate.

6. Serve as a clear, calm voice of authority during emergency situations, providing instructions to international guests in their preferred language.

• Competitive Expat salary package + Service Charge.
• Relocation assistance, Work Permit, and Residence Card
• On-site accommodation (or housing allowance) and duty meals.
• Risk insurance and compulsory insurance
• Opportunities for career growth within other properties. 

• Expatriate (Native or C2 level proficiency in English is mandatory)
• Bachelor’s degree in Hospitality Management, Communications, or a related field.
• Minimum 1-2 years in a luxury 5-star hotel or resort environment. Previous experience in a call center or front office role is highly preferred
• Exceptional listening and problem-solving skills.
• Ability to remain calm and professional under high pressure.
• Strong cultural awareness and emotional intelligence.
• Proficiency in Hotel Management Systems.
• Good looking appearance is advantage.

• CV - prepared by English language