MOMMY & BABY CENTER

Deliver individual target:

• Achieve assigned targets in terms of calls, bookings, shows and contracts by complying to the TMK script provided by the TMK management

• Record the customer’s personal information accurately, including marketing information in a computer system (Hubspot).

• Consistently follow up with prospect by warm calling to continuously exceed KPIs

• Provide guidance for prospect when come WSE center

• Enquire and capture prospects referrals as per TMK function guidelines

• Identify sales opportunities efficiently and effectively present key features and

• Excellent communication and rapport building skills conveying a courteous and professional impression and a conversational quality to their presentations

• Good pace, pitch and tone and the ability to be natural and conversational (not come across as scripted or stilted)

• Strong belief that you can achieve result whatever who you are calling

• Ability to pose insightful and engaging questions to understand the customer’s requirements and excellent listening skills once the prospect answers questions

• Structured in the handling of information collection while engaging with prospects

• Ability to show empathy to assist prospects in an efficient and friendly manner

• Patient and able to handle customer rejection

• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

• Persistent and results-oriented

• Ensure calls are carried out on time and without becoming distracted

• Display excellent communication and rapport-building skills conveying a courteous and professional impression and a conversational quality to their presentations

Compliance with Company Policies:

• Ensure strictly adhere to call center's discipline and guidelines

• Ensure company policies, working procedures, and the use of systems & telephone are always adhered to

• Attend training and coaching sessions that are organized for the role.