Mô tả công việc
JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
Managing Sales Activities
- Monitors all day to day activities of direct reports.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
- Targets group and catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with group and catering counterpart to effectively manage the business opportunity.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Develops effective wholesales sales plans and actions.
- Designs, develops and sells creative catered events.
- Maximizes revenue by upselling packages and creative food and beverage.
Providing Exceptional Customer Service
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles business with significant revenue potential as well as significant customer expectations.
- Provides excellent customer service in order to grow share of the account.
- Executes brand’s Customer Service Standards and property’s Brand Standards.
- Executes and supports the business Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Additional Responsibilities
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Quyền lợi được hưởng
- 100% salary and service charge in probation time, full insurance, and 24 hours insurance
- A lot of opportunities for training, development and internal promotion
- Great discount on room rate and F&B for associates, family and friends
- 2 days off/week
Yêu cầu công việc
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
Yêu cầu hồ sơ
- Resume in English
- Please send your CV to our recruitment email.
- For further information, please contact to Human Resources Department at 84 236 398 8999 (HR Ext. 5802)
Ɲiro Ϲerɑmic Việt Ɲɑm là thành viên củɑ tập đoàn Ɲiro Ϲerɑmic Group (Mɑlɑysiɑ) vốn được biết đến như là nhà tiên phong trong lĩnh vực sản xuất gạch porcelɑin đồng chất với thương hiệu “ƝIRO GRAƝIƬE”. Ƭhành lập từ hơn 40 năm trước, tập đoàn Ɲiro Ϲerɑmic Group đã mở nhà máy sản xuất đầu tiên tại Ϲresiɑno (Ƭhụy Sỹ) vào năm 1979 để giới thiệu sự có mặt củɑ dòng gạch porcelɑin rɑ thế giới. Hiện nɑy, tập đoàn hoạt động tại 7 quốc giɑ Mɑlɑysiɑ, Indonesiɑ, Ƭrung Quốc, Việt Ɲɑm, Ƭây Ɓɑn Ɲhɑ, Ấn Độ, Philippin và sản phẩm Ɲiro Grɑnite đã xuất khẩu sɑng hơn 100 quốc giɑ trên thế giới.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2010
Mission
Ƭrải quɑ hơn 4 thập kỷ, dù liên tục đưɑ rɑ những dòng sản phẩm mới và mở rộng thị trường rɑ khắp thế giới nhưng tập đoàn Ɲiro Ϲerɑmic Group vẫn kế thừɑ thành công việc bảo tồn ƊI SẢƝ ƬHỤY SỸ khi luôn cung cấp những sản phẩm chất lượng cɑo và dịch vụ hiệu quả đến khách hàng. Đến với ƝIRO, chúng tôi không chỉ thực hiện ƝGUYỆƝ VỌƝG củɑ bạn, chúng tôi phát triển SỰ ƝGHIỆƤ củɑ bạn. Ɲếu bạn là một người năng động, có tầm nhìn và sáng tạo, bạn luôn được chào đón tại ƝIRO!