Labone

Mô tả Công việc

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Ensuring constant data centre functionality
• Maintenance of this data centre, or assign maintenance duties to the bank's IT team.
• Identify the need for new hardware or software for the data centre to keep it up-to-date and functional.
• Protecting sensitive financial data
• Coordinates and facilitates IT needs across the bank