HFL 2.3 ★

• ​Works with DOS on manpower planning and management needs ​
• Works with DOS in the preparation and management of the Department’s budget ​
• Manage day to day sales activities and build relationship with team members ​
• Personally build clear and open lines of communication with intra departments ​
• Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance ​
• Create an environment that trains, develops, coaches and mentor’s team members​
• Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. ​
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimising waste to increase revenue.​
• Negotiate room prices, sell USPs and hotel services within approved departmental booking guidelines.​
• Monitors local competitors and compare their operation with his/her operation​
• Solicits business and follow up on referrals and potential sales leads​
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits​
• Provides direction on and conducts market research​
• Maintain regular contact with IHG regional hotels and reservation networks​
• Attends trade shows and sells conference space when directed​
• Monitors competitors activities and assists in marketing intelligence ​
• Refers sales leads to appropriate personnel within the InterContinental Hotels Group​
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business​
• Services existing business through management of account bases​
• Sell all facets of the hotel​
• Manage the corporate head office and the preferred hotel history for that company​
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market ​
• Provides direction on, and conducts market research and analysis​
• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business​
• Builds profile within local market place through attendance at various events and local market place​
• Conduct client interviews​
• Entertain clients​
• Plan and conduct familiarization tours and site inspections​
• Travel when required to promote the hotel and develop potential business​
• Maintain regular contact with the IHG hotels in your region and the regional reservation office​
• ​Responsible Business ​
• Develop awareness and reputation of the hotel and the brand in the local community.​
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment.​
• Perform other duties as assigned. May also serve as manager on duty.​
• ​Meeting Rooms Sales target as per the allocated segment along with the desired guest experience scores.​

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At IHG, we provide you competitive benefits and comply to all current laws

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• Minimum of 3 year Sales experience in 4* or 5* Hotel property​
• Hospitality degree or equivalent​
• Proficient knowledge of Microsoft Office and Opera Sales​
•  Proven ability to creating new business opportunities​
• Assertive, professional and positive with a proven ability to develop in a team environment​
• Must be able to work independently and maintain a positive attitude within a very busy environment​
• With valid driver's license is preferred​