HFL 2.3 ★

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities

• Handle customer service requests relating to Premium Collection, check and process requests efficiently as Operating Manual and meet pre-set target.
• Proceed requests smoothly and accurately in conformity with approved operating manuals to meet pre-set KPIs such as turnaround time, pending rate, error rate, productivity, C-sat.
• Cooperate with other sections (CS, NBUW, Claims, Distribution Compliance, Complaint Handling, Actuary, …) to solve daily issues related to customer requests with customer centricity manners. Provide guidance of assigned functionals to frontline staff if necessary.
• Verify transactions, conduct quality control. Co-work with IT and cross functionals to fix system errors, handle issues or customer complaints.
• Provide requirements for enhancing and developing PulseOPs/LAS/web service/products Day2 related to Premium collection, accuracy and properly as planned.
• Join company’s projects or department’s projects as assigned.
• Other tasks as required by PC’s management time to time.
  
  
  

Job Requirements

• Mandatory: College/University graduate
• Advantage: University graduate in Finance, Insurance or Banking
  
  
  

Knowledge and skill

• Mandatory: At least 4 year of working experience in Life insurance industry, Operations. Having skills of PC basic, English basic, document writing, time management, competence in problem solving, communication, relationship building.
• Advantage: Insurance Policy of Services knowledge and experience
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.