Four Seasons Resort The Nam Hải

About the role

The Assistant Manager of Residences, in coordination with the Residential Leader, directs and supervises the residence operations and provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day to day operations to ensure a smooth running of the house, keeping and filing of records, maintenance of logs related to expenses, supervising all functions of the residences including the rental program. Maintain daily contact with individual unit owners, respond to their queries and solve any issues arising out of operations.

What you will do

• Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events in residences, assist with purchase orders, etc.
• Assist with new owner orientations to their residence and hotel/resort. Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel/resort departments to ensure residents are welcomed and recognized.
• Assists the Residential Leader in maintaining the homeowners assets through weekly, monthly walk-throughs as well as overseeing the coordination of the preventative maintenance program
• Develop profit improvement ideas, policies and procedures and implement them with approval of the Residential Leader
• Liaise between the Residential Division and the supporting hotel/resort departments to ensure all service requests from private residence homeowners and rental guests are completed in a timely manner, to the highest standards of execution.
• Assist in people management eg. Hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc.
• Assist with financial management requirements eg. Annual budget, HOA billing process to include sending statements, accepting payment and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy
• In the absence of the Residential Leader, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness
• Leads residential recognition efforts – maintain homeowner profiles keeping up to date information readily available, be Elite contact. Meet regularly with hotel/resort leadership team to discuss resident engagement. Coordinates efforts to ensure hotel/resort teams recognize residents.
• Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, pre-arrival needs, etc.
• Become familiar with the legal and governance responsibilities of the Property Manager, Property Owners and Operator, and will remedy any conflicts that occur in-keeping with the project governing documents

Schedule and Hours

• This is a full-time position
• 44 working hours per week

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Employee Transportation from/to center of Danang city

• Fluent in English, written and verbal; local language is a must.
• Post-secondary education or equivalent experience
• Previous luxury hospitality or residential experience preferred
• Strong mathematical, analytical and business acumen skills

• Application form and resume
• Notarized copies of ID card 
• Notarized copies of related certificates
• Medical certificates