Mô tả công việc
TASKS CLARIFYING
• Equipment Rentals:
+ Respond positively and politely to guest requests for equipment rentals.
+ Determine if the guest is required to pay a fee or deposit as per hotel policy.
+ Record the equipment details (name, room number, rental date) in the equipment log and issue a rental receipt signed by the guest.
+ Place the rental receipt in the guest's file at the front desk for reference when the guest returns the equipment upon checkout.
• IT and Technical Support:
+ Provide proactive support to guests with IT issues or equipment malfunctions (e.g., Wi-Fi connectivity).
+ Provide Wi-Fi passwords upon request.
+ Maintain a supply of adapters and power cords for guest use.
+ Have a list of local IT specialists on hand for when expert assistance is required.
• Tourism Support:
+ Maintain a collection of tourism brochures at the front desk.
+ Provide recommendations on local attractions and destinations.
+ Offer information on tours and assist with bookings.
+ Assist guests with luggage and remind them to bring essential items (passport, sunscreen, etc.).
• Transportation Arrangements:
+ Carry out inspection, maintenance and servicing of cars and buggies.
+ Establish a network of reputable taxi drivers who are friendly to tourists.
+ Confirm the destination with the taxi driver and agree on a fare in advance if not metered.
+ Contact reliable car rental companies if guests request a rental car.
+ Suggest reputable motorcycle or scooter rental companies.
+ Ensure access to flight booking platforms and have contact information for airlines.
+ Track flights, receive bookings and book cars.
• Mail and Parcel Handling:
+ Verify if the guest is currently staying or will be staying at the hotel.
+ Store mail and parcels in a secure location to prevent loss.
+ Notify the guest of incoming mail or parcels.
+ Verify the guest's identity before handing over mail or parcels.
+ Discard all notifications once the guest has received their mail.
+ Forward mail to the guest if they have already checked out and note this in the log.
• Alarm Clock Services:
+ Record the guest's requested wake-up time in the designated area.
+ Confirm the guest's name, time, and room number to verify details.
+ Set the alarm for the guest in the system.
+ Call the guest at the requested time if using a manual alarm system or forward the request to the switchboard.
• Responsible for checking monthly fuel reports.
• Daily check luggage management and lobby areas to ensure standards, maintenance reports to handle to meet standards.
• Open purchase order, urge order to arrive in time to serve operation.
• Report on external car rental debt and make monthly records.
• Receive information from the Department of Transportation and disseminate department regulations.
• Sign to monitor incidents or speeding of the fleet to have sanctions to handle according to hotel regulations.
• Link maintenance and repair services to make reasonable maintenance and repair decisions.
• Support Receptionist when needed.
• Stays current with developments in the Resort, services and area attractions and Promote the Radisson Rewards Program and provide recognition and benefits to all present members
• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Attends any training programs as directed or requested.
• Perform other tasks as assigned by superiors.
Quyền lợi được hưởng
• Professional career path & working environment with Radisson International Group
• Highly competitive environment, many promotion opportunities
• Enjoy 100% salary and 50% service fee during probation period
• Attractive service fees
• Fuel support
• Accommodation support for remote employees
Yêu cầu công việc
• Graduating from high school and higher.
• Priority is given to candidates with 01 or more years of experience in the same position.
• Foreign languages: fluent English communication.
• Computer: office information technology.
• Other skills: communication, problem solving, handling customer complaints.
• Characteristics: good health, honesty, enthusiasm, support, creativity in work, responsibility.
• Knowledge: Have good knowledge of basic resort, hotel and restaurant products and services.
Yêu cầu hồ sơ
GoodFood – một công ty của Úc – là nhà phân phối chính các loại thực phẩm cao cấp nhập khẩu từ khắp nơi trên thế giới. Bên cạnh việc cung cấp các sản phẩm thực phẩm chất lượng với giá cả cạnh tranh, GoodFood tin rằng thành công của chúng tôi phụ thuộc vào thành công của khách hàng. Chính niềm tin này đã khiến GoodFood nỗ lực hết mình để nuôi dưỡng những mối quan hệ tốt nhất với khách hàng - mục tiêu của chúng tôi là trở thành người dẫn đầu ngành.