Hanoi Family Medical Practice ★ 3.0

Position Overview:

This is a Japanese Customer Service role and provides day to day support to the Front Desk Department and other tasks in Hanoi Family Medical Practice.

Responsibilities:

• General Information
- Provide excellent customer service to Japanese patients.

- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.

- In charge of Japanese Hotline.
- Providing Japanese translation (English - Japanese) for Japanese patients.

• Key Responsibilities Customer Service

- Greeting and managing patients in a professional manner
- Providing translation service for Japanese patients.

- Answering phone calls; making appointments; gathering information to complete patient file; Checking I.D. papers, insurance membership and details.

- Managing Japanese patient flow.
- Handling cashier work.
- Ensuring all information is ready for billing and payment purposes.

- Checking that Japanese patients have all necessary documentation/reports/medication, etc. before leaving the clinic.

- Assisting with medical evacuation as required from time to time.
- Assisting Japanese patients to make bookings outside FMP.
- Perform other tasks as assigned by Line Manager.
- In charge of the Japanese Hotline.
- Close communication with Japanese team in Hanoi.