Khách Sạn Lenid Hà Nội

• Guest check-in and out and general hostel reception duties;

• Providing information about the hostel facilities, local attractions, and activities;

• Assisting guests with inquiries, reservations, and any issues that may arise;

• Promoting the sale of tours, bus services and bike rentals;

• Manage the bookings of all guests for extra services ensuring the guest is at the correct pick up location at the correct time;

• Keeping the reception area and common spaces tidy and welcoming;

• Promoting and organizing hostel events to create a lively atmosphere;

• Serve at bar area during busy times and encourage guests to enjoy themselves;

• Providing baggage storage services for guests checking in and out;

• Ensure security and safety for all guests and staff;

• Balance sales transactions of reception;

• Produce reports from computer;

• Hear and resolve complaints from customers. And report to manager;

• Handle transactions accurately and efficiently, adhering to cash handling procedures;

• Send information or documents inlcuding emails, messages, special promotions to customers using a computer or phone on the company account;

• Cooperate with maintenance staff to deal with issues within rooms and common areas as they arise;

• Cooperate with the housekeeping team to make sure rooms are ready on time

• Comprehensive training to help you suceed

• Competitive Salary

• Possibility of staff accommodation if needed

• Career and personal development opportunities

• Insurance as per work contract

• A high school diploma or equivalent;

• Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actions concerning others' actions;

• Good command in spoken and written English;

• Previous experience in hospitality, ideally in both reception and/or bar roles is highly regarded;

• Strong communication skills with a passion for customer care;

• Ability to work efficiently in a fast-paced and dynamic environment;

• Enthusiastic and outgoing personality, with a genuine interest in meeting new people from diverse backgrounds;

• Flexibility to work late nights, early mornings, weekends as needed

• Relevant degrees/certificates