Mövenpick Hotel Hanoi

• Ensure that the bar is set according to standards and procedures

• Greet all guests warmly upon first contact

• Take down food and beverage orders from guests and ensure that the orders are correct

• Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests’ table at the correct temperature

• Try to remember individual guest’s names and their preferences to extend a personalized service

• Creation of new beverage/cocktails to suit guests’ needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue.

• Obtain guests’ feedback during operations to ensure satisfaction

• Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments

• Thank all patrons for patronizing the outlet upon their departure

• Clear and tidy up bar counter after the departure of the patrons as quickly as possible

• Report any complaints, incidents or other irregularities to management

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition.

• Prepare garnishes for operation

• Clean and maintain all operational equipment

• Practice appropriate and effective measures to improve control of costs

• Participating in Social insurance and Health insurance according to regulations. / Tham gia BHXH và BHYT theo quy định.
• Meal allowance / Phụ cấp cơm ca
• Standard working mode of Accor Corporation/ Chế độ làm việc theo tiêu chuẩn của tập đoàn Accor

High school education

• Additional certification(s) in Food & Beverage will be an advantage

• Minimum 1 year of relevant experience in a similar capacity

• Good reading, writing and oral in English language

• Working knowledge of MS Excel and Word

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

- Certificates/ Bằng cấp, chứng chỉ 

- Notaried ID Card/ Căn cước công dân photo công chứng

- CV/ Sơ yếu lý lịch

- Health check / Giấy khám sức khỏe

- Criminal Record / Xác nhận hạnh kiểm