NGÂN HÀNG INDOVINA - INDOVINA BANK ★ 2.4

Mô tả Công việc

1. Planning/ Budgeting: Manage and co-ordinate the transaction counters matching with the customer’s needs and volume to ensure service quality.

2. Manage daily operations:

2a. Business operations management:

- Make the business plans and promote sale, complete assigned targets.

- Sales and sales organization banking products & services, cross-sale product for Cathay Life insurance.

- Take care and maintain relationships before and after sales.

- Ability to lead a group of sales personals towards growth in enhanced sale volumes and revenue, accomplish business target

- Contribute to the improvement in profitability of the business through cross-selling activities.

- Ability use the support tools such as PowerPoint for the creating both visually and verbally engaging report and presentation for sale, junior and partner.

2b. Daily operations management:

* For Domestic transaction under IVB’s regulations and State Bank:

- Checking documents for account and cards opening (ATM, Visa, POS), opening time deposit (TD) and time deposit certificate (CD) for customers.

- Checking and monitor the receipt and delivery of cash Cashiering, Tellers;

- Checking and monitor the local transfer transactions, supply and use checks service; payroll and bulk transfer service; account stamen via email service, link to pay account e-wallet service; bill payment, e-tax, mobile/internet banking, digital banking

- Balance cash sources according to IVB’s regulations and plan the cash inventory, transfer capital form other banks, promptly meet customers requirement;

* For international transaction according to IVB’s regulation and the State Bank: Checking documents for international payment such as TT, LC, foreign currency trading, foreign loan and debt payment transaction, import and export payment.

‘* For customer service activity:

- Ensure the customer’s satisfaction in maximum through IVB products and services:

• Monitor and manage the lead time and processing time of customers.

• Resolve the problems and complaints of customer in efficient manner.

• Encourage tellers for cross-selling IVB products and services in case of the low volume of transactions.

- Maintain customer relationship, exploit customer needs for product and service

- Evaluate and review customer offers and submit approvals to customer;

- Solving customer’s complaints.

- Work as a supervisor regarding to sign and approve banking transactions under authorization in accordance with IVB regulations.

* For safe management of vault operations according to IVB’s regulation and the State Bank:

- Manage import and export cash inventory, valuable papers, original document of security assets, bank guarantee form.

- Checking cask fund at department, monitor vault operations as assigned.

- Take part in the Board of Vault Management and Board of ATM Cash Management as a member.

‘* Approve all entries on core baking related to Customer service department according to authority.

3. Employee management:

- Supervise the employees’ KPIs within authorization. Monitor scoring KPI statistics

- Monitor the business outcomes through reports and review the procedures.

- Directly coaching and training staff and orienting the career paths for employees.

- Ensure the employees be well trained and developed in proficiency.

- Ensure the compliance in operations of tellers, cashiers and supervisors as IVB regulations.

- Manage and develop the succession members as assigned.

- Manage or assign the backup staff in case of Staff, Supervisor, Deputy manager’s absence.

4. Other tasks as assigned by Board of Branch Management.