Pizza 4P's ★ 3.1

WHAT YOU WILL DO
1. CRM & Loyalty Program Management (50%):
• Oversee day-to-day loyalty program operations, ensuring all campaigns, offers, and systems run reliably.
• Collaborate with internal teams (Marketing, Creative, Operations, and IT) to troubleshoot issues and proactively enhance our back-office workflows.
• Maintain program documentation, operational reports, and performance tracking dashboards.
2. Customer Insights & Analysis (25%):
• Actively gather customer feedback via surveys, in-store interactions, and digital channels.
• Work with our data and cross-functional teams to perform light analysis on customer behavior, trends, and segmentation.
• Translate insights into practical, actionable recommendations for improving our offers, communications, and rewards.
3. Campaign Execution & Reporting (25%):
• Coordinate the end-to-end execution of CRM campaigns, from planning and setup to deployment.
• Track campaign performance, conduct basic A/B tests, and report on results to relevant team members.Qualifications:
• Bachelor's degree in related field (or equivalent practical experience)
• Experience: 1-3 years in CRM, loyalty programs, or customer research. We're also open to candidates with transferable skills and a strong interest in this area. Experience in the F&B or retail industries is a plus.
• A strong interest in understanding customer behavior and translating those insights into action.
• An entrepreneurial and detail-oriented spirit with a "fail fast, learn quickly" approach.
• Sentiment for product and UX/UI design that can be assessed and developed over time.
Technical & Soft Skills:
• Familiarity with membership programs or CRM platforms and concepts. You don't need to be an expert, but you must be a fast learner.
• Comfortable working with data. Proficiency in Excel or Google Sheets is a must. A mindset to understand big data and databases.
• Ability to collaborate across multiple teams to achieve desired results.
• Good at English.Thưởng
13th month salary
Chăm sóc sức khoẻ
24/7 accident insurance
Nghỉ phép có lương
12 annual leave days
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